Field Operations Manager - San Fernando, CA

About the role

The Field Operations Manager's responsibilities are to manage technicians in San Fernando, CA to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. Develop and maintain an aggressive, knowledgeable, customer focused team that promotes and sells telecommunications products and services while providing a service experience that exceeds the customer's expectations.

Benefits

• Highly competitive pay
• Health, vision, and dental insurance
• Paid time off (PTO)
• 401k
• Rapid growth with promotion-from-within philosophy
• Incentivized competitions promoting safety and quality with bonuses
• Culture focused on employee support and recognition

Values

• Honesty and Integrity
• Attitude Over Skills
• Courage through Communications
• The 3 Es: Effort, Energy, and Execution
• Keep Your Axe Sharp

Responsibilities

• Manage daily operation of outside and inside plant network services and technicians, including installation and maintenance of residential, business, central office, design services, and splicing activities
• Serve as single point of contact between Frontier and Contractors to resolve issues arising during daily operations
• Emphasis on training, coaching, and development of employees regarding new processes, quality standards, customer contact, safety, expense control, and technical skills
• Lead a team of technicians who meet attendance and performance standards
• Represent CS and Frontier with customers and governmental agencies
• Celebrate successes, appropriately use rewards and recognition
• Motivate team for continuous improvement and achievement of maximum performance

Qualifications

• 2+ years of experience managing teams within a telecom technical environment
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI
• 2+ years of experience with Excel, email, and legacy systems

Schedule

• Duty management work scheduled on a rotation basis
• Pager duty required
• Varying tours and hours including possible mandatory overtime and holidays
• Must perform work with minimal supervision
• Must be able to prioritize multiple projects and perform under pressure
• Must negotiate timeframes for completion and meet critical deadlines
• Must be willing and able to work with other coworkers to complete job assignments

Pay

This is a full-time salary-based position.

Business Unit: CONEXA | Department: I&R | Location: CA-FTR | Title: MANAGER