Field Operations Manager - NNE

Role and Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians.
• Install and maintain residential, business, central office, and design services, as well as splicing activities.
• Serve as the single point of contact between Frontier and contractors to resolve issues during daily operations.
• Train, coach, and develop employees regarding new processes, quality standards, customer contact, safety, expense control, and technical skills.
• Lead a team of technicians meeting attendance and performance standards.
• Represent CS and Frontier with customers and governmental agencies.
• Celebrate successes, use rewards and recognition appropriately, and motivate the team for continuous improvement and maximum performance.

Requirements

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Duty management work will be scheduled on a rotation basis and pager duty will be required.
• Must perform work with minimal supervision.
• Must be able to prioritize multiple projects and perform under pressure.
• Must negotiate timeframes for completion and meet critical deadlines.
• Must be willing and able to work with other coworkers to complete job assignments.

Qualifications

Preferred qualifications include:

• Experience with installation, maintenance, and repair of POTS and HSI.
• Experience with Excel, email, and legacy systems.
• Ability to prioritize multiple projects and perform under pressure.
• Willingness to work with other coworkers to complete job assignments.

Benefits

Conexa Technologies offers highly competitive pay, health, vision, and dental insurance, PTO, and a 401k. The company also provides a range of growth opportunities and operates under a set of core values that emphasize honesty and integrity, attitude over skills, courage through communication, effort, energy, and execution.