Field Operations Manager

Via is using technology to transform transportation around the world. As a Field Operations Manager on Via’s Transit‑as‑a‑Service (TaaS) Operations team, you will manage daily onsite operations, drive continuous improvement, and help grow the service using our innovative platform.

Responsibilities

• Run the daily onsite operations of the service, ensuring safe, reliable, and accessible transportation for riders.
• Make informed, real‑time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues, stepping in quickly to maintain excellent service.
• Guide and support drivers, building strong relationships, addressing concerns, and equipping them to deliver great service.
• Turn rider and community feedback into tangible improvements by spotting patterns and collaborating with internal teams.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring community goals to life.

Qualifications

• Operational experience with a background in people management, logistics, customer service, or process‑oriented work.
• Relationship‑oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow‑through.
• Hands‑on and proactive, preferring field work, learning the service firsthand, and solving problems where they happen.
• Ability to think both tactically and strategically—solving immediate issues while developing long‑term solutions.
• Mission‑driven, motivated by expanding access to transportation and improving how communities move.
• Based in the Tacoma area and ready to be onsite 4–5 days a week.

Pay

Salary range: $70,000 – $82,500 per year, determined by the candidate’s experience, knowledge, and skills. Compensation does not include equity or variable pay, where applicable.

Benefits

• Generous and comprehensive benefits package.
• Free medical plans.
• 401(k) matching.

Schedule

This is a fully in‑person position with the expectation to be onsite 5 days per week.