Field Operations Manager- Miami, FL

Responsibilities

• Conducts Wendy’s Done Right Visits in an assigned geographical territory of approximately 120 Wendy’s locations.
• Partners with District Managers, Directors of Area Operations and Vice Presidents of Operations to ensure the correct Wendy’s systems are implemented and properly leveraged to drive better customer experience, sales growth and profit growth at the restaurant level.
• Leverages Model of Excellence scorecard to provide targeted coaching and training to deliver restaurant level improvement of key performance metrics including sales & profit growth; recruitment & training, EBITDAR, and guest experience.
• Improves Franchisee capabilities using data-driven insights and available resources, while leveraging Field Training Managers support & expertise, and best practices across business functions (e.g. marketing, finance, HR, etc).
• Conducts Quarterly Business Reviews and Growth Readiness Assessments with assigned franchisees owning between 1 and 5 Wendy’s locations. Accountable for driving their total business metrics compared to the Model of Excellence scorecard.
• Provides Coaching and Training to Multi-Unit leaders (DM and above) in partnership with the franchisee leadership to ensure One Best Way adoption of systems and the Performance Management Cycle is consistently followed to ensure restaurants operate at the highest level.
• Provides coaching and training to Multi-Unit leaders and Franchisees to ensure succession plans and bench development is in place.
• Trains for Operational Excellence by identifying and delivering in-restaurant training and development and ensuring the organization is actively working on internal development and succession planning.
• Facilitates training and development on operations initiatives and ensures the organization is actively working on growth and development.
• Takes appropriate actions, as needed, to enforce compliance with standards driving franchisee accountability to training standards.
• Supports New Restaurant Openings by providing support to franchisees for all new restaurant openings in the territory, ensuring restaurant teams are properly trained and ready to execute One Best Way prior to approving a restaurant to open, and attending the new restaurant opening providing on-site guidance and celebration.

Qualifications

• Bachelor’s degree in Operations, Business Markets, and Management, Finance, Supply Chain or related field, preferred.
• Minimum 5 years’ experience with increasing responsibility in operations management, including P&L management of multi-unit operations.
• Strong analytical and creative problem-solving skills with ability to communicate at various levels to convey ideas.
• Ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders.
• Builds strong relationships with teams across the organization to better establish strong lines of communication.
• Strong organizational skills, with the ability to balance relevant priorities.
• Ability to translate and adapt numerical/financial information into actionable insights.