Field Operations Manager - Kitchen

About the role

At Crew2 we empower associates through diversity, teamwork, growth opportunities, and mutual respect. The Field Operations Manager supports operations associates and functions including sales, order processing, estimating, purchasing, logistics, people management and development, and customer service.

Responsibilities

• Developing and implementing sales strategies to meet the company's revenue goals
• Analyzing market trends and developments to identify new opportunities for growth
• Monitoring and analyzing sales data to identify areas for improvement
• Managing and developing the sales team to ensure maximum productivity and employee engagement
• Collaborating with other departments, such as marketing and operations, to ensure seamless communication and coordination
• Developing and implementing sales training programs for employees and store associates to ensure that representatives are equipped with the skills and knowledge needed to succeed
• Creating sales reports and presenting them to senior management to provide insights and recommendations
• Developing and managing sales budget to ensure financial goals are met
• Responsible for analysis of day‑to‑day business and long‑term operations
• Oversee all operations ensuring the necessary supplies and materials for each job are ordered
• Partner with business teams to confirm schedule is up to date and at capacity for the amount of install teams available
• Review all jobs with Sales, Design, Purchasing, and Scheduling teams to verify correct material and manpower to execute the job
• Review, document, and design processes within the business to ensure high performance in service and financial soundness
• Maintain excellent relationships with customers and functional business units inside the business to ensure success
• Conduct daily and weekly team meetings to ensure project deadlines and margin goals are met
• Primary point of contact for customer concerns, escalations, and liability claims
• Provide coaching and training to team to ensure all job documents are complete and accurate

Requirements

• Strong technical skills and the ability to leverage technology in work processes
• Knowledge of the construction industry
• Maintains professional verbal and written communication skills and the ability to negotiate agreements between parties with different perspectives
• Adept organizational skills, time management skills and ability to work effectively in a fast‑paced environment to consistently meet deadlines
• Ability to anticipate, identify and resolve problems in a timely and positive manner
• Ability to take ownership of responsibilities and effectively handle interpersonal relationships with others
• Knowledge of principles, procedures, and best practices in the industry
• Excellent managerial, supervisory, and/or leadership skills; able to develop and motivate others
• Strong strategic thinking and demonstrated success creating and implementing plans in high‑growth, dynamic environments
• Strong analytical and interpersonal communication skills
• Microsoft Office suite experience and advanced Excel
• Minimum of five years related experience and/or training; or equivalent combination of education and experience
• P&L responsibility
• Successful history in managing branch operations and proven history as a team leader
• Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates and co‑workers
• Proactively identify, analyze, address, and resolve problem areas, conflicts, and issues
• Exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision‑making process, and makes timely decisions
• Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process
• Working knowledge of internet, inventory, project management, and order processing systems

Qualifications

• Bachelor's or master's degree in business administration or a related field
• 10+ years’ experience in sales management, preferably in the interior construction industry
• Residential Kitchen Design remodeling: 3 years (Preferred)
• Project Management: 3 years (Preferred)