Field Operations Coordinator, Supervisor*

About the role

The City of Richmond Department of Public Utilities – Field Operations is seeking a qualified candidate to fill the Field Operations Coordinator Supervisor position. The selected candidate will supervise staff in the Field Operations Logistics Center and will be assigned to work the 4:00 pm to 12:00 am shift.

This is an essential position, which requires the selected candidate to report to work for emergency and on-call duty in response to inclement weather or natural disaster. This position requires working overtime, including weekends, nights, and holidays as necessary.

Responsibilities

• Scheduling and assigning work assignments to appropriate crews, both on an emergency and non-emergency basis
• Monitoring workload, overtime, and performance to ensure proper work order completion
• Coordinating with other City departments or outside agencies as necessary to ensure safety and proper use of resources
• Disseminating accurate information to internal and external customers
• Training new employees, recommending hiring and termination decisions, and conducting performance evaluations
• Generating routine reports
• Developing policies and procedures for dispatch personnel to ensure proper guidelines are followed

Requirements

Minimum Training and Experience:

• Associate’s Degree in a relevant field such as Logistics or Communications, or training equivalent to satisfactory completion of two years of college
• Four years of experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Preferred Qualifications

• Previous supervisory experience
• Experience working in an emergency communications environment
• Experience working with Microsoft Office Suite
• Previous experience working in utilities field service, logistics, or emergency communications environment

Skills

Knowledge:

• Basic dispatch codes, standard abbreviations, and industry terminology commonly used by emergency utilities services
• Computer programs such as Microsoft Office Suite
• Electronic databases and related software applications such as Service Suite, CISProd, Cisco Finesse, etc.
• Emergency utilities communications practices and procedures
• General console and handheld radio knowledge

Skills:

• Scheduling staff
• Answering emergency, non-emergency, and administrative calls
• Investigating complaints
• Customer service using oral and written communications
• Use of equipment such as multi-line phones, printers, computers, and Motorola console and handheld radios
• Providing leadership to staff including coaching, guiding, and recommending discipline

Abilities:

• Supervise others and demonstrate leadership
• Motivate employees
• Manage time effectively
• Show empathy and compassion
• Multi-task, prioritize, and follow procedures
• Problem solve and make decisions
• Handle stressful situations

Benefits

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Working Conditions

Environmental Hazards: Working conditions may include exposure to travel within and outside the City of Richmond; hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical Requirements: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The employee is regularly required to reach, stand, push, pull, lift, use fingers, grasp, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel, and use substantial repetitive motions of the wrists, hands, and fingers. This classification is considered sedentary, exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.