Field Operations Associate

Job Overview

As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.

Job Duties

• Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
• Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
• Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
• Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
• Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

Experience, Qualifications, & Skills Required

• Valid drivers license
• Comfortable driving mid-size utility vehicles as needed
• Capable of lifting and maneuvering items weighing up to 50 pounds
• Demonstrated ability to engage with customers in a professional setting
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require

Preferred Experience, Qualifications, And Skills

• Experience with Jira
• One year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
• Experience using work communication tools (ie. Slack)
• Strong organizational, collaboration, and problem-solving skills

Additional Information

• Physical demands include walking/biking several miles per day and handling equipment.
• Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
• Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
• This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.