Field Operations Agent, Hudson Valley

About the role

Support the management team in all day-to-day operational activities related to AvantStay properties in the Hudson Valley. Ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion.

Responsibilities

• Reporting to the local market leader and performing routine assigned tasks and providing other support as directed.
• Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
• Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively.
• Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.
• Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locking doors, troubleshooting cable, or addressing wifi issues.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Oversee housekeeping dispatching in the absence of the local market leader.
• Strong focus on onboarding new homes.

Requirements

• 1+ year of hospitality or customer-facing experience
• Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs
• Access to reliable transportation and a valid driver’s license
• Ability to spend a majority of working time standing, walking, and driving to properties
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast-paced environment
• Experience in Hospitality and/or Real Estate is a plus
• Must reside in the designated area

Benefits

• Starting rate of $25/hr
• Generous paid time off including mental health days off & volunteer days off
• Company-sponsored insurance (medical, dental, vision, life, etc.)
• Complimentary and discounted stays at AvantStay properties
• Paid parental leave
• Wellness reimbursement
• Cell phone reimbursement
• Mileage reimbursement