Field Office Technician
rockITdata · Walla Walla, WA · 1 wk ago
Information TechnologyFull-time
Key Responsibilities
- Carry out network performance evaluations
- Inspect conference room equipment
- Support end-user devices
- Maintain compliance with program policies
- Provide IT equipment disposal training
- Assist with IT issue ticketing for onsite personnel
Requirements
- Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
- 4 years of experience in IT and/or field/user support roles
- Strong technical knowledge of hardware, software, and network troubleshooting
- Experience with IT equipment setup and maintenance
- Excellent problem-solving, analytical, communication, and interpersonal skills
- Proficiency in remote support tools and ticketing systems
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
- Familiarity with Government IT environment and policies
- Able to obtain a Secret Clearance
Qualifications
Here at rockITdata, we are committed to following our 10 Guiding Principles.
- Know the Why.
- Value People Above All Else.
- Transparency to a Fault.
- Progress, Not Perfection.
- Be Good by Doing Good.
- Smart People Can Disagree.
- Bend but Don’t Break.
- Represent Your Brand.
- Think Differently.
- Be Amazing, Be Fearless, Smile, Have Fun!
Benefits
At rockITdata, we believe in creating a supportive and inclusive workplace where everyone can thrive. Our benefits package includes:
- Competitive compensation
- Flexible work arrangements
- Professional development opportunities
- Employee recognition programs
- Health and wellness initiatives
- Comprehensive insurance coverage
Pay
Details about pay will be provided during the interview process.
Schedule
The schedule for this position will be discussed during the interview process.