Field Office Technician

Driven by innovation and built on trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting-edge innovations—think AI, automation, and data transformation. We bring these commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.

About the role

This role will provide onsite technical support and assistance by deploying to field offices of a large federal program. Responsibilities include conducting network performance evaluations, checking conference room equipment, supporting end-user devices, and ensuring compliance with USACE IT policies. The Field Office Technician will also assist with IT equipment disposal training and support onsite personnel with IT issue ticketing.

Responsibilities

• Conduct network performance evaluations
• Check conference room equipment
• Support end-user devices
• Ensure compliance with program policies
• Assist with IT equipment disposal training
• Support onsite personnel with IT issue ticketing

Requirements

• Bachelor’s degree (or equivalent work experience) in IT, Computer Science, or related field
• 4 years of experience in IT and/or field/user support roles
• Strong technical knowledge of hardware, software, and network troubleshooting
• Experience with IT equipment setup and maintenance
• Strong problem-solving, analytical, communication, and interpersonal skills
• Ability to manage multiple tasks effectively
• Proficiency in remote support tools and ticketing systems
• Willingness to travel

Preferred Qualifications

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
• Familiarity with Government IT environment and policies
• Ability to obtain a Secret Clearance

About Us

Here at rockITdata, we are committed to following our 10 Guiding Principles. Our Guiding Principles define our culture—they’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.

• Know the Why
• Value People Above All Else
• Transparency to a Fault
• Progress, Not Perfection
• Be Good by Doing Good
• Smart People Can Disagree
• Bend but Don’t Break
• Represent Your Brand
• Think Differently
• Be Amazing, Be Fearless, Smile, Have Fun!