Field Office Technician
Responsibilities
- Conduct network performance evaluations
- Check conference room equipment
- SUPPORT end-user devices
- Ensure compliance with USACE IT policies
- Assist with IT equipment disposal training
- SUPPORT onsite personnel with IT issue ticketing
Requirements
- Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
- 4 years of experience in IT and/or field/user support roles
- Strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance
- Strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively
- Proficient in remote support tools and ticketing systems
- Willingness to travel
Qualifications
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
- Familiarity with Government IT environment and policies
- Ability to obtain a Secret Clearance
Benefits
rockITdata is committed to following its 10 Guiding Principles, which define the company's culture, values, and approach to work.
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