Field Office - Claims Specialist

About the role

This position contributes to SSA's mission through direct and personal service to the public. The Claims Specialist role involves speaking with beneficiaries about their rights under Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using advanced computer technology to access and update information about claims.

Responsibilities

• Conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements.
• Resolve discrepancies, clarify issues, and make final decisions for initial and post-entitlement for benefits and payments.
• Adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.

Qualifications

• GS-5: Three years of general experience equivalent to the next lower grade level in the federal service that demonstrates the ability to 1) review problems to identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; and 3) communicate effectively orally and in writing.
• GS-7: One year of specialized experience at the GS-5 level (or equivalent) that demonstrates the ability to assist individuals in establishing their entitlement to receive benefits, adjudicate, authorize or reconsider claims, explain benefit entitlements or requirements to the general public, evaluate benefit program operations to assess the integrity and quality, or interpret benefit program requirements to formulate policies, procedures or guidelines.
• GS-9: Fifty-two weeks of specialized experience equivalent to the GS-7 grade level that demonstrates the ability to assist individuals in establishing their entitlement to receive benefits; adjudicate or investigate claims; or evaluate benefit program operations to assess the integrity and quality of operations.

Benefits

• Telework may be available in accordance with agency policy. This IS NOT a virtual position.

Pay

The pay range for this position is $41,785 to $75,539 annually.

Schedule

The schedule for this position is Monday through Friday, 8:00 AM to 4:30 PM.