Field Office - Claims Specialist

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for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should map content to appropriate headings. The posting doesn't have explicit "About the role" but we can use "About the role" heading for summary? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should create sections with those headings only if we have content. We need to preserve all substantive info. We'll need to decide which headings to use. We have: - Summary: includes Direct Hire Authority, open to US citizens, selections processed as new appointments, etc. Also note about telework may be available, not virtual. This could go under "About the role". - Duties: description of duties. Could go under "Responsibilities". - Qualifications: includes GS-5, GS-7, GS-9 requirements, selective placement factor, interview process. Could go under "Requirements" or "Qualifications". Since we have a Qualifications heading allowed, we can use that. - Education: details about substituting education, etc. Could go under "Qualifications" as well, but we might create a separate "Education" section? Not in allowed list. The allowed headings are limited; we could put education under Qualifications or Requirements. Probably under Qualifications. - Additional Information: location, career ladder, bargaining unit, selective service, probationary period, benefits link, announcement notice, etc. Could go under "Benefits", "Pay", "Schedule"? Not exactly. There's no explicit pay or schedule. Benefits: we have a link to SSA Benefits YouTube. Could include under Benefits. Also mention probationary period, selective service, location, career ladder. Those could be under "Additional Information" but not allowed heading. Could incorporate into "Benefits" or maybe "Requirements"? Better to create a "Benefits" section for the benefits link and maybe mention probationary period? Not exactly benefit. Could also create a "Schedule" section? No schedule info. Pay: none. So we should only include sections where we have real specific content. We have content for: - About the role (summary) - Responsibilities (duties) - Qualifications (including GS levels, selective placement factor, interview process, education substitution) - Benefits (link to SSA Benefits YouTube) Maybe also "Location" but not allowed heading. Could put location under About the role or Responsibilities? Probably About the role. We must not repeat job title as heading. No Job ID. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes some like "Informational Note: Creating a my Social Security (mySSA) account..." that's not boilerplate but maybe considered informational; we should keep if substantive? It's about mySSA account, not required. Might be considered extra but not boilerplate. We'll keep if it's substantive info? It's not required for position; but it's still info. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we keep it unless it's boilerplate. It's not boilerplate, it's an informational note. We'll keep. We also need to remove duplicated lines. There's some repetition: "GS-5: Experience and education as described above may be combined to meet the minimum qualification requirements." appears twice? Actually appears under COMBINING EDUCATION AND EXPERIENCE for GS-5, GS-7, GS-9. We'll keep but ensure not duplicate? We'll keep as is but maybe deduplicate identical lines? Safer to keep as posted. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

About the role

Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would be given new appointments to the civil service. Under the provisions of the DHA, Veterans Preference and the "Rule of Many" do not apply. NOTE: Telework may be available in accordance with agency policy. This IS NOT a virtual position. This position is located in the Plainview, TX Field Office at 1601 Kermit St. Suite 100 Plainview, TX. 79072. This is a career-ladder position offering the opportunity for annual promotion based on performance leading up to the GS-11 grade level. This is a bargaining unit position represented by the American Federation of Government Employees. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov. As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service. Informational Note: Creating a my Social Security (mySSA) account is a convenient way to access your personal Social Security information online. While not required for this position or the application process, you may wish to learn more about the benefits of having a mySSA account by visiting www.ssa.gov/myaccount

Responsibilities

Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims. Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.

Qualifications

All qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have:

• GS-5: Three years of general experience equivalent to the next lower grade level in the federal service that demonstrates the ability to 1) review problems to identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; and 3) communicate effectively orally and in writing. An example of qualifying experience include reviewing, explaining, applying or interpreting rules, regulation or policies.
• GS-7: One (1) year of specialized experience at the GS-5 level (or equivalent) that demonstrates the ability to (1) assist individuals in establishing their entitlement to receive benefits (e.g., retirement, disability, public aid, insurance, taxes, etc.); (2) adjudicate, authorize or reconsider claims; (3) explain benefit (e.g., retirement, disability, public aid, insurance, taxes, etc.) entitlements or requirements to the general public; (4) evaluate benefit (e.g., retirement, disability, public aid, insurance, taxes, etc.) program operations to assess the integrity and quality; or (5) interpret benefit (e.g., retirement, disability, public aid, insurance, taxes, etc.) program requirements to formulate policies, procedures or guidelines.
• GS-9: Fifty-two weeks of specialized experience equivalent to the GS-7 grade level. Examples of specialized experience include assisting individuals in establishing their entitlement to receive benefits; adjudicating or investigating claims; or evaluating benefit programs to assess the integrity and quality of operations.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

SELECTIVE PLACEMENT FACTOR COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.

Education

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for SUBSTITUTING EDUCATION etc. We need to preserve all education details. Let's craft a

block with the education details. We'll include: SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services. GS-5: Completion of a full 4-year course of study in any field leading to a bachelor's degree OR a combination of post-high school education and the general experience described above. One year of study is defined as 30 earned semester hours or 45 earned quarter hours. GS-7: One full year of graduate level education in any field. One year of full-time graduate education is defined as 18 earned semester hours or 27 earned quarter hours. A combination of graduate level education and the specialized experience as described above OR a Bachelor's degree and superior academic achievement in any field can be applied as a substitution. Superior academic achievement is based on: Graduated in the upper third of the graduating class in the college, university, or major subdivision; OR Graduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4 years of education, or based on courses completed during the final 2 years of the curriculum; OR Graduated with a 3.5 GPA or higher based on the average of all the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR Election to membership in a national scholastic honor society that meets the minimum requirements of the Association of College Honor Societies (except for freshman honor societies). GS-9: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D. If you are selected for the position, you must provide