Field Network Engineer

About the role

This role requires 100% travel, including Monticello, NY; Wyckoff, NJ; White Plains, NY; and surrounding or other areas, based on business needs.

Responsibilities

• Perform Daily functions using WFM device to update service and installation cases.
• Receive and accept service and install cases
• Update ETA information within specified ETA guidelines
• Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit
• Create and Update Parts Requests as required (receipt / return)
• Closes and Updates cases including any Asset Changes
• Perform Asset Inventory of client sites as required during installs
• PC (85-95% Competency): Diagnostics, Component replacement, Operating System or System Image, BIOS & Configuration, Virus Protection - AV Loads, Use of diagnostic tools, PC Upgrades, SIA Loads, Drive Loads, Dot Matrix (85-95% Competency): Change Configs/Default, Replace Print Head, Replace FRU, Replace Cables, Replace OCP and/or switches, Replace or adjust Platen, Replace Motor/belts/sensors, Replace tractors
• Laser (85-95% Competency): Change Configs from Menu/Default, Replace Fuser/toner/PS, Resolve paper jam issues replace/clean rollers, Troubleshoot and replace FRU's, "Higher Repair" to Swap ratio, Spooler Setup/Maintenance (85-95% Competency): Master Spooler procedures, redirect printing
• Hardware Installation (85-95% Competency): Presite Procedures, Design Procedures, Hardware Install, Hardware Relocation, Quality Procedures, Client interfacing, Install Certification, Snapon Support (95-95% Competency): Loading procedures, Licensing, Workstation Setup, SLADriving Customer interaction, Revenue (85-95% Competency): 3rd Party PC Maintenance, Maintenance Resign, T & M, PC Sales w Maintenance, Field Troubleshooting Skills (85-95% Competency): First Call Resolution – Tshooting effectiveness, New Products – Stay current, OTA Network (85-95% Competency): Troubleshoot and Repair Wired LAN, Troubleshoot WANs, Troubleshoot and repair wired bridges, Add changes to CDM, General Policy Adherence, IP and Subnets, Configuring Routers NDC Model, Cabling (OSI Layer one), Terminal Server procedures, CCNA*Configuring Routers Advanced Model, Adhere to NAT policies & procedures, access lists, Dial on Demand -Advanced router issues, Vlan Config, Site to site VPN, Security, VPN Concentrator, SDWAN (Cloud Connect), IPT Phone Handset, IPT TS, IPT Call Manager, IPT Router
• Wireless Implementation (85-95% Competency): Wireless Site Survey (Active/Passive), Access Point Coverage/Configuration and Wireless Bridge Implementation
• Using CDK Tooling (85-95% Competency): Proton, Heisenberg, Ekahau, Meraki Dashboard, Salesforce, VeloCloud Orchestrator, Microsoft 365, Case Management System, Active listening (85-95% Competency): Demonstrated Active listening Skills, Conflict Resolution (95-95% Competency): Client interaction, Team Interaction
• Social Style (95-95%): Proper Attire - Business Casual, Personal Hygiene

Qualifications

• Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation Talent Development, Performance Management
• Technical Skills required to perform essential functions: Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation Talent Development, Performance Management
• Drivers License is required
• Associate’s Degree or Equivalent Experience, Industry Standard PC & Network Certifications, Familiarity with CDK's org structure, solutions, implementation and service models, SaaS experience preferred but not required
• Some automotive knowledge (Areas of the dealership and Dealer workflows)

Benefits

• Medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement