Field Meter Servicer

About the role

Under general supervision, perform work pertaining to disconnecting, reconnecting, removing, and installing single-phase and three-phase kilowatt-hour and demand meters not to exceed 260 volts and associated Advanced Metering Infrastructure (AMI) equipment. This includes reading meters, investigating irregular readings, non-responding AMI components, energy diversion, tamper alerts, and inactive usage. You will also contact customers, perform single-phase meter tests, and assist with meter inventory by inspecting, maintaining, servicing, packing, and transporting measurement equipment. Additional duties include providing assistance to first responders and Meter Electricians as required.

Employee may perform miscellaneous, related, and incidental work in addition to regular duties, including overtime and call-out rotations as requested.

Responsibilities

• Disconnect and reconnect electrical service to customers by removing or installing self-contained single and three-phase kilowatt-hour or combination demand meters not exceeding 260 volts for service orders, non-payment disconnects, inactive usage, or as directed.
• Remove, install, or change self-contained single and three-phase kilowatt-hour or demand meters when the meter is broken, stopped, or operating improperly. Bypass meters and/or associated equipment when necessary.
• Respond to service calls (including call-out rotations) for installations not exceeding 260 volts, single or three-phase, and associated AMI equipment.
• Report irregularities and abnormal conditions, and conduct investigations of energy diversion and tamper alerts.
• Receive, inspect, test, adjust, clean, repair, and program single-phase meters. Take inventory of meter stock and resolve discrepancies as assigned.
• Develop a working knowledge of single-phase self-contained metering and metering practices. Read billing and non-billing meters as assigned.
• Operate communication equipment, including entering data via the appropriate work management system.
• Assist in storm restoration activities as requested.
• Perform similar or less skilled work as assigned.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• Must possess and maintain a valid state driver’s license.
• Completion of the HireVue Meter Servicer Virtual Job Tryout assessment (untimed, typically takes about 45 minutes).
• One year of experience in meter reading or other related experience preferred.
• Acceptable written and verbal communication skills.
• Basic understanding of electricity.
• Must be available by telephone or by company-provided pager or cell phone.
• Must have safe work habits and adhere to all safety rules and practices of the Company.
• Must treat the Company’s and customers’ business as confidential.
• Must successfully complete all job demonstrations, examinations, or other training required within the time frame determined by the Company.
• Must be willing to work overtime as required by job responsibilities.

Physical Demands

Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Pay

Field Meter Servicer: $26.04/hour

Compensation Range: $25.03 - $30.91

Benefits

AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.