Field Mechanic

About the role

Tennant Company is a global leader in cleaning equipment, dedicated to creating a cleaner, safer, and healthier world. Our diverse workforce spans manufacturing, operations, sales, service, and support across the globe. The Service team, comprising over 500 technicians in the US and Canada, plays a crucial role in maintaining and repairing Tennant products.

Responsibilities

• Diagnose and resolve complex mechanical, electrical, hydraulic system, and combustion engine issues on customer-owned Tennant products and similar competitor models.
• Plan and execute daily service activities, including contacting customers to schedule services, and communicate service expectations, timelines, billing, and future needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license meeting Tennant Company’s driving policy requirements.
• At least 3 years of experience troubleshooting and repairing combustion engines (LP, Diesel, or Gas), mechanical and electrical systems, using hand and power shop tools, equipment, and diagnostic devices, and using a personal computer, MS Office Suite, and email.
• Preferred: Vocational schooling in automotive/diesel/electrical, previous experience working directly with customers, and previous experience on mobile equipment (forklifts, heavy equipment, etc.).

Physical Requirements

• Able to lift up to 60 pounds, with most items weighing between 2 and 20 pounds.
• Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily.
• Driving a van to and from customer sites daily, including frequent driving time of 3+ hours daily.

Benefits

• Competitive salary with performance-based incentives.
• Excellent benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits.
• Company-provided service vehicle, cell phone, tablet, uniform, specialty tools, and comprehensive training program.