Field Manager - Knoxville, TN

About the role

As a Field Manager, you play a key role in delivering high-quality security personnel by leading the planning, scheduling, coordination, and facilitation of training programs. You ensure all new and existing staff maintain proper licensing compliance and support equipment distribution while keeping inventory records up to date. You also oversee the management of branch and site-specific vehicles, including maintenance, documentation, and tracking. Your responsibilities include maintaining accurate inventory and ensuring all vehicles are accounted for and operating efficiently.

Responsibilities

• Coordinates and conducts all instructor-led training (in-person or virtual) for both internally and externally developed programs including, but not limited to Initial Security Officer Training (ISOT) program, re-training programs, annual In-Service Training, firearms, use of force, less-than-lethal weapons, safety, and orientation.
• Conducts specialized training sessions and all other instructor-led training for security officers and security supervisors within the branch/organization.
• Participates as a subject-matter expert with respect to training certifications in order to provide updates to new and existing training content, give guidance to new and existing officers, and inform the Director of Learning & Development of new training requirements, best practices, and techniques.
• Works with all local HR and Operations team members to communicate licensing and training requirements including but not limited to security license status, training certification expiration, past due training, any 3rd party certification status, and upcoming training schedule.
• Works with local HR and Operations team to schedule new-hire training classes around business needs.
• Works with all levels in the organization to identify, analyze, and solve problems and creates opportunities for continuous improvement.
• Facilitates other individual training, group instruction, demonstrations, meetings, and workshops for internal and external customers, as directed by the General Manager, Regional Vice President, or Director of Learning and Development.
• Tests trainees to measure progress and evaluate effectiveness of training.
• Mentors and reports on progress of new employees under guidance during training periods to the Branch Human Resources Manager, RVP, or General Manager.
• Maintains training, licensing, and compliance records by accurately entering all training into the Learning Management System and licensing information into WinTeam; works with Learning & Development to correct any discrepancies.
• Supports recruiting activities within the branch and delivers drug screening, orientation, and onboarding paperwork to new employees.
• Assists in or oversees all uniform orders, assignments, exchanges, or reimbursements while maintaining uniform room cleanliness and inventory.
• Maintains confidentiality of all information and data.
• Travels as needed to provide required training to officers and officer candidates, up to 50% of the time.
• Exemplifies the desired culture and philosophies of the organization.
• Maintains the fleet vehicles both at the branch and on respective sites.
• Maintains updated spreadsheet with all applicable information on each fleet vehicle.
• Coordinates with team personnel for repairs and maintenance.
• Conducts inspections of vehicles to ensure there is no damage.
• Works with Training Specialist to schedule and instruct on-site classes to include Armed Training, LTL, CPR/AED, and Initial SO Training.
• Works together with Training Specialist to ensure files are continually maintained and up to date.
• Conducts internal audits to ensure accuracy and compliance.
• Performs other responsibilities as assigned by the General Manager, RVP, or Director of Learning & Development.

Supervisory responsibilities

Receives general direction from the General Manager or Senior Operations Manager, and Operations Manager.

Competencies

• Analytical – Collects and researched data; uses intuition and experience to complement data; designs work flows and procedures; synthesizes complex or diverse information.
• Design – Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication – Speaks very clearly and persuasively in positive or negative situations; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; fully committed to the Quality Management System (QMS).
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Strategic Thinking – Develops strategies to achieve organizational goals; understands the organization's strengths & weaknesses; displays willingness to make decisions; exhibits sound and accurate judgment; adapts strategy to changing conditions; supports and explains reasoning for decisions; makes timely decisions.

Qualifications

• Aptitude for learning and managing technology platforms
• Strong project management skills
• Excellent business communication skills (written, verbal, and presentation skills)
• Proven ability to manage competing priorities, multitask, take ownership of problems, and resolve conflicts
• Proven ability to build and manage relationships with stakeholders across the organization
• Ability to think systematically
• Demonstrated ability to work collaboratively across divisions, functions, and levels
• Minimum High School Diploma or GED; Associate's Degree preferred
• One year of experience developing training content and working with a learning management system
• Experience in the security industry is not necessary

Language skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English. Ability to write routine reports, business correspondence, and procedure manuals. Ability to present information effectively in one-on-one and small-group settings, and to respond to questions from