Field Maintenance Trainer

About the role

The Field Maintenance Trainer is a vital member of the Customer Operations organization. This role involves traveling to customer sites to lead the training, coaching, and development of both Symbotic and client personnel. Training will include a blend of classroom instruction and hands-on experience.

Responsibilities

• Deliver technical training programs for maintenance personnel, serving as a subject matter expert and partnering in the design and development of training content.
• Train technicians on the operation, maintenance, and repair of Symbotic automation systems and maintenance equipment.
• Deliver both classroom and hands-on field training focused on electrical, mechanical, PLC, robotic, and controls troubleshooting.
• Train site teams to diagnose and debug PLCs, robotic systems, HMIs, VFDs, and automated processes.
• Partner with cross-functional teams to identify ongoing technical training needs and skill gaps.
• Contribute to the continuous improvement of training materials, delivery methods, and technical documentation to support evolving business needs.
• Act as an escalation point for technical and customer-related training issues.
• Maintain expert-level knowledge of Symbotic products, automation systems, and operational processes.
• Identify opportunities to improve troubleshooting efficiency, maintenance effectiveness, and repair cost optimization.
• Support maintenance operations on-site as an active member of the field team when required.
• Travel to customer sites to support system launches, technician development, and operational readiness.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree or equivalent work experience required.
• Minimum of 3 years of technical training, coaching, or instructional experience in industrial or automation environments.
• Minimum of 2 years of industrial controls, automation, or robotics experience.
• Strong understanding of adult learning principles and technical training delivery methods.
• Ability to lead technical discussions and present effectively in both classroom and field environments.
• Experience partnering in the development and delivering live and online training content.
• Ability to adapt training methods based on technician skill level and operational needs.
• Experience with DDC systems, industrial robotics, or automation platforms such as ABB or FANUC.
• Experience with Allen-Bradley RSLogix 5000, RSLogix 500, and FactoryTalk View.
• Strong PLC, robotics, and controls troubleshooting experience.
• Experience troubleshooting electrical and mechanical systems using schematics, multimeters, megohmmeters, and oscilloscopes.
• Experience modifying HMIs, VFDs, and automation system configurations.
• Knowledge of advanced sensors including scanners, encoders, and distance sensors.
• Ability to read and interpret electrical, mechanical, and pneumatic drawings.
• Experience working in collaboration with centralized learning or training governance models preferred.

Skills

• Strong understanding of industrial automation systems and technologies.
• Effective communication and presentation skills.
• Ability to adapt to different learning styles and environments.
• Experience with various types of automation and control systems.
• Proficiency in troubleshooting and problem-solving.

Benefits

Base range for this position in the posted location is $87,000.00 - $119,900.00. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

Pay

The base range for this position in the posted location is $87,000.00 - $119,900.00. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Schedule

This is a remote, field-based position with 80% travel. Travel is required.