Field Lead Mitigation Technician

Do you take pride in getting things right the first time? Do you value structure, accuracy, and using technology to create reliable, measurable results? We’re a diverse and inclusive company built on systems, process, and trust — and we’ve been serving communities in their time of need since 1966. Here, your technical expertise, accuracy, and commitment to doing the job right make a real impact.

About the role

The Field Lead Mitigation Technician position is a career in the property damage restoration industry, leading a crew of technicians who respond to emergency and property damaging situations. The Field Lead Technician and team address the property and the customer with skill, knowledge, and professionalism, and our goal is to preserve as much of the property as possible while working safely and efficiently on the job site.

Responsibilities

• Lead and train technicians in the field and warehouse.
• Use digital tools such as RMS, Xactimate, and MICA for documentation and project tracking.
• Perform damage assessments, moisture inspections, and set restoration equipment per standard protocols.
• Communicate job details clearly and factually with customers and internal teams.
• Maintain vehicles, tools, and equipment in clean, organized condition.
• Accurately log time, notes, and photo documentation for each job.
• Participate in an on-call rotation for emergency response.
• Earn paid IICRC certifications and pursue ongoing technical development.

Requirements

• Strong technical aptitude and comfort with technology (iPhone, iPad, job management systems).
• Exceptional attention to detail and process accuracy.
• 1+ years of experience in construction, restoration, or related skilled trades.
• Ability to work independently and manage multiple tasks methodically.
• Excellent written and verbal communication — clear, direct, and factual.
• Ability to create documents and estimates.
• Valid driver’s license and ability to operate company vehicles safely.

Qualifications

Preferred:

• Prior restoration experience.
• IICRC certifications (or willingness to earn them).
• Associate or Bachelor’s Degree.

Physical Requirements

• Must be able to stay in a stationary position up to 25% of the time within a vehicle.
• Constantly moves about job sites.
• Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces.
• Occasionally ascends and descends a ladder to complete jobs.
• Must be able to observe and perceive information on a computer and documents.
• Must be able to communicate and converse with customers over the phone and face to face.
• Frequently will lift up to 60lbs.
• Ability to safely operate a company vehicle.

Benefits

• Maternity, Paternity & Adoption Leave
• Paid Holiday, Vacation & Sick Days
• Company Cell Phone
• IICRC training and certifications available
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Pay

$42,000 - $46,000 per year ($20.00 - $22.00 per hour)