Field IT Support Technician - Mobile Device Management

About the role

Candidates must already be local to the Madison area, as interviews will take place onsite. This role requires up to 10% travel and there would be rare occurrences of 1-night stays within the state to other facilities or conferences. This position is primarily onsite with the possibility of remote work one day a week.

The contractor will be on a team with 12 other individuals, onboarding and offboarding employee devices, including mobile devices and iPads. Customer service and presentation skills are key to this role, as well as being detail-oriented in record keeping and inventory abilities.

Responsibilities

• Support telecommunications and mobile devices, including iPhones and iPads, used by staff, and Electronic Health Records (EHR) at centers and institutions.
• Assist in supporting more than 5,000 mobile devices used by staff.
• Configure, deploy, and distribute mobile devices to staff located across multiple sites throughout the state.
• Provide technical assistance to users to ensure successful utilization of mobile devices and related services.
• Assist with the processing of returned mobile devices, device sanitization, inventory tracking, and reconfiguration activities.
• Prepare devices for redeployment to meet ongoing business needs.
• Support inventory and billing management activities related to agency mobile devices.
• Provide one-on-one training for new hires and employees returning to the office.
• Assist users with mobile device setup, functionality, and operational questions.
• Assist with operational upgrades of issued mobile devices, support operating system updates and device patching efforts, and help ensure mobile devices remain current and secure.

Qualifications

The ideal candidate will have:

• 3-5 years of Microsoft Office experience
• 2+ years of experience with maintaining, updating, and deploying Apple Products / iOS
• 2+ years of experience with Mobile Device Management (Workspace ONE / AirWatch)
• 2+ years of experience in a customer-facing IT role

Nice to have skills include 2+ years' experience with Cherwell / Ivanti Ticketing and assets management system.

Skills

Key skills for this role include customer service, presentation, and technical skills related to mobile device management and support.

Benefits

Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Pay

The pay offered to a successful candidate will be $25 - $30 per hour, based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Schedule

The work hours for this role are 8am to 5pm.