Field IT Support Technician (Arkansas)

About the Role

Join as a Field IT Support Technician, serving as a vital link for tech support across statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

Responsibilities

• Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
• Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
• Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
• Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
• Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
• Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
• Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
• End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues.

Travel Requirements

This role requires regular travel to offices statewide (average 2 days per week) with and without personnel using a company vehicle. No travel reimbursement necessary. Valid Driver’s License and insurance required.

Requirements

• 3+ years of experience in each of the following:
  • Helpdesk or Field technician support
  • End User Hardware Support (laptops, desktops, mobile devices)
  • IT Asset Management
  • ITSM/ITAM Tools
  • Software installation and maintenance
• Exceptional customer service skills with a commitment to user satisfaction
• Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
• Experience with Freshservice ITSM/ITAM
• NinjaOne RMM
• Google Workspace administration experience
• Experience in government or conservation organizations
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field

Skills

• Windows 11 operating systems
• Active Directory administration
• iOS and Android mobile device management tools
• Network monitoring and discovery tools
• Antivirus and security software and tools
• Remote monitoring and management support tools

What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.