Field Installation Technician - New York City/Boston, MA
Who We're Looking For
The Field Installation Technician will perform field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting, and repair for customer installations of Planar hardware and software products. They will work collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.
What You'll Do
- Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
- Maintain and service installed products at customer locations
- Provide installation, setup, and teardown of product for demos and trade shows
- Report and escalate product issues and resolution to appropriate personnel
- Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
- Provide training and certification to integrators on site when appropriate conditions apply
- Provide accurate notes and documentation on completed projects
- Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
- Communicate with customers via phone and email
Who You'll Work With
- External Customers
- Engineering Team
- Technical Support Team
Requirements
- Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
- Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
- Understanding of order process, escalation process, and ability to provide feedback to Project Manager
- Comfortable using standard hand tools
- Basic understanding of electronics, connectivity concepts, and HVAC and Power requirements
- Knowledge of various A/V cables including but not limited to HDMI and CAT 6
- Understanding of wiring schematics, measurements, and system drawings
- Ability to read Visio and / or CAD drawings
- Third-party control knowledge (Creston, AMX etc) is desired
- System integration experience is desired
- Government Clearance desired
- Comfortable working on a ladder for extended periods of time
- Ability to use Microsoft Office Suite
- Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
- Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
- Physical ability to use computer hardware/software required
- Must be able to pass a 5-panel drug screen at any time based on client onsite requirement
Other Requirements
- Associates degree or equivalent in a technical field
- 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company
Benefits
- 75% employer-paid medical for employee. Family coverage also included
- 100% employer paid dental, and vision for employee and dependents
- 100% employer paid long-term, short-term disability, and life insurance policy
- 401k Match, if you're contributing 5% we match 4%
- 100% vested immediately
- 10 paid holidays
- Starting at 15 days paid PTO (inclusive of sick and vacation time)
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
EEOC Statement
We are an equal opportunity employer and foster a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug-free workplace.