Field Installation Engineer

About the role

ScriptPro is a leading provider of innovative pharmaceutical automation solutions, serving thousands of pharmacies across the United States and Canada. We are seeking a Field Installation Engineer to join our dynamic team, responsible for deploying and setting up advanced technology that significantly improves pharmacy operations.

Responsibilities

• Perform on-site installations of ScriptPro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationally.
• Ensure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locations.
• Troubleshoot and resolve any technical issues that arise during the installation process, focusing on ScriptPro-specific hardware and software in various settings.
• Utilize mechanical skills to assemble, install, and adjust ScriptPro equipment, ensuring precise alignment and functionality.
• Apply basic electrical knowledge to connect and configure electrical components within ScriptPro systems, using tools such as voltmeters, adapting to different electrical standards as needed.
• Adhere to all company policies and procedures, including safety guidelines and pharmacy-specific regulations.
• Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport ScriptPro equipment, adapting to international driving regulations as necessary.
• Maintain accurate electronic logs, including international driving logs when applicable.
• Manage the import and export of ScriptPro equipment through customs at border crossings, ensuring compliance with all relevant regulations.
• Manage the safe transport of sensitive and valuable ScriptPro equipment and materials to installation sites, both domestically and internationally.
• Utilize Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams) for documentation, communication, and data management related to ScriptPro installations.
• Utilize basic networking concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses, as they relate to ScriptPro system integration in diverse network environments.
• Troubleshoot desktop and peripheral issues related to ScriptPro software and hardware effectively, including adapting to language and cultural differences.
• Utilize the Internal Knowledge Base, Installation specific SOP’s and Siebel for information, documentation and support specific to ScriptPro products.
• Utilize Sprout and other resources for self-advancement in ScriptPro technologies.
• Provide exceptional customer service to pharmacy staff and ScriptPro’s Field Operations personnel, ensuring their needs and requirements are met promptly and professionally.
• Communicate clearly and concisely, both verbally and in writing, with pharmacy clients, ScriptPro’s Field Operations, and internal team members, adapting to language barriers and cultural differences effectively.
• Act as a liaison between the pharmacy and ScriptPro’s Field Operations, facilitating clear communication and problem-solving to ensure seamless service delivery.
• Proactively communicate with ScriptPro’s Field Operations regarding any on-site issues or observations that may impact pharmacy operations or service quality.
• Identify and resolve technical and logistical issues specific to ScriptPro installations effectively.
• Demonstrate good decision-making skills in challenging situations within a pharmacy environment, including international scenarios.

Requirements

• 2+ years of related experience in a mechanical/technology field, with experience driving a truck and pulling a trailer.
• Demonstrated proficiency with electrical and/or mechanical systems.
• Proficiency in Windows OS, Microsoft Office Suite (Excel, Word, Outlook, Teams), and basic networking concepts.
• General knowledge of industry best practices and technologies related to pharmaceutical automation.
• Passing score on new hire aptitude test, technical training courses on ScriptPro systems, and ScriptPro provided certifications.
• Able to lift up to 70 lbs. and push up to 700 lbs. on wheels to move ScriptPro equipment.
• Able to perform physical tasks as required for the job, including working in tight spaces within pharmacy environments.
• Able to pass DOT Physical and driving road tests.
• Able to travel 85% of the time, including multi-hour flights and long-distance driving.
• Able to obtain a valid passport and be able to travel internationally without any disqualifying factors that would prevent entry into other countries.
• Excellent customer service skills, particularly in a healthcare or pharmacy context.
• Strong problem-solving, analytical, and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Positive approach, drive, and tenacity.
• Strong work ethics and attention to detail, especially in a regulatory environment.
• Commitment to continuous learning and improvement in ScriptPro technologies.
• Cultural sensitivity and awareness.

Qualifications

• Passing score on new hire aptitude test, technical training courses on ScriptPro systems, and ScriptPro provided certifications.
• Able to lift up to 70 lbs. and push up to 700 lbs. on wheels to move ScriptPro equipment.
• Able to perform physical tasks as required for the job, including working in tight spaces within pharmacy environments.
• Able to pass DOT Physical and driving road tests.
• Able to travel 85% of the time, including multi-hour flights and long-distance driving.
• Able to obtain a valid passport and be able to travel internationally without any disqualifying factors that would prevent entry into other countries.
• Excellent customer service skills, particularly in a healthcare or pharmacy context.
• Strong problem-solving, analytical, and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Positive approach, drive, and tenacity.
• Strong work ethics and attention to detail, especially in a regulatory environment.
• Commitment to continuous learning and improvement in ScriptPro technologies.
• Cultural sensitivity and awareness.

Skills

• Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Basic networking concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses.
• Basic troubleshooting of desktop and peripheral issues related to ScriptPro software and hardware.
• Utilization of the Internal Knowledge Base, Installation specific SOP’s and Siebel.
• Utilization of Sprout and other resources for self-advancement in ScriptPro technologies.

Benefits

• Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability.
• 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs.
• Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities.
• 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.