Field Install Trainer

About the Company

Leaf Home turns complex home improvement projects into achievements. With over 50% of homeowners concerned about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences—getting the job done right at every step. We bring innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, Leaf Home is America’s largest direct-to-consumer full-service provider of branded home services and products. Our award-winning products, including the patented LeafFilter gutter protection system, have earned recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We operate through 250+ regional sales and installation offices, supported by comprehensive field offices in New York and Hudson, Ohio. Leaf Home has been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally.

Benefits

• Industry-best compensation packages
• Competitive health, dental, and vision insurance
• 401k with company match
• Paid time off, including paid parental leave
• Individualized career development programs
• Childcare assistance
• Employee assistance programs (legal, financial planning, counseling)
• Employee discount marketplace
• Employee Resource Groups (VetConnect, DEI Committee, Women’s Committee)

About the Role

The Field Installation Trainer is responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement.

Responsibilities

• Train, coach, and develop installation subcontractors both in the office and in the field.
• Improve subcontractor retention rates through impactful training and engagement.
• Ensure jobs are installed daily to improve location attainment and effectiveness.
• Drive proficiency and efficiency among installation subcontractors.
• Serve as a subject matter expert in installation training; teach all aspects of installing LeafFilter products on all types of homes.
• Identify weaknesses of individuals and teams and create or assist with ad hoc training events to improve performance.
• Work with Installation Managers on individual performance, abilities, and capacities of installers.
• Partner with leadership to identify systemic training gaps and propose solutions.
• Perform other duties as assigned by supervisor.

Requirements

• High school diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or installation.
• Track record of successful training, coaching, and onboarding of subcontractors.
• Strong customer service focus and ability to interact with customers.
• Reliable truck or work van.
• Multi-height and adjustable ladders (28+ feet in height) (LeafFilter applicants only).
• Functioning tools (drills, speed square, saw or grinder, etc.).
• Ability to frequently work on ladders up to the 2nd story of a home (LeafFilter applicants only).
• Ability to juggle various work activities and shift attention between tasks to meet stakeholder demands.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment with a “roll up your sleeves” and “win every day” mentality.
• Self-driven, accountable, and responsible for accomplishing goals.
• Detail-oriented with a focus on efficient and effective task completion.
• Excellent verbal and written communication skills for internal and external stakeholders.
• Ability to logically connect ideas, evaluate arguments, and solve complex problems.
• Provide timely and empathetic service through all communication channels.
• Valid driver’s license.
• Reliable transportation to and from job sites.
• Comfortable ascending and descending ladders of varying heights.
• Legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B).

Preferred Qualifications

• Experience in gutter and gutter protection system installation.

Schedule

• Local travel required.
• Additional hours may be required (exempt positions).

Physical Requirements

• Field office/manufacturing/construction environment.
• Work outside in varying temperatures and climates.
• Heavy work: exerting up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.