Field Install Trainer

About the role

Leaf Home turns complex home improvement projects into achievements for homeowners across the U.S. and Canada. As a Field Installation Trainer, you’ll train and coach subcontracting installation teams to deliver remarkable, end-to-end experiences with LeafFilter gutter protection and other branded home services.

Responsibilities

• Train, coach, and develop installation subcontractors both in the office and in the field.
• Improve subcontractor retention rates through impactful training and engagement.
• Ensure jobs are installed daily to improve location attainment and effectiveness.
• Drive proficiency and efficiency amongst installation subcontractors.
• Serve as the installation training subject matter expert; teach all aspects of installing LeafFilter products on all types of homes.
• Identify weaknesses of individuals and teams and create or assist with ad hoc training events to improve performance.
• Work with Installation Managers on individual performance, abilities, and capacities of the installers.
• Partner with leadership to identify systemic training gaps and propose solutions to address them.
• Perform other duties as assigned by supervisor.

Requirements

• High school diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or installation.
• Track record of successful training, coaching, and onboarding of subcontractors.
• Strong customer service focus and ability to interact with customers.
• Must have a reliable truck or work van.
• Multi-height and adjustable ladders (28+ feet in height) (LeafFilter applicants only).
• Functioning tools to include drills, speed square, saw or grinder, etc.
• Ability to frequently be on ladders up to the 2nd story of a home (LeafFilter applicants only).
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality.
• Hold oneself accountable and responsible while being self-driven in accomplishing goals.
• Detail-oriented and able to focus on the task at hand by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, and solve complex problems.
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Must hold a valid driver’s license.
• Must have reliable transportation to/from job site to perform job duties.
• Must be comfortable ascending and descending ladders of varying heights to perform services.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, Or Certifications

• Experience in gutter and gutter protection system installation.

Travel Requirements

Local travel required.

Physical Requirements

• Field office/manufacturing/construction environment.
• Performs work outside in varying temperatures and climates.
• Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.