Field/In House Service Technician, New England

About the Role

To maximize system uptime and customer satisfaction by providing high-level technical support for commercial startups and repairs, while acting as a strategic partner to Engineering/Quality in identifying and resolving field performance trends.

Essential Duties and Responsibilities

• Perform system start up, configuration, calibration, and integration for Hydronic Boilers and BMS
• Provide expert service, routine and emergency, on all Viessmann equipment
• Make recommendations on the programming of Viessmann controls to optimize equipment operation and maximize system efficiency
• Test and adjust, as needed, combustion parameters for burners installed in Viessmann equipment as part of the maintenance and repair procedure of Viessmann products
• Aid the qualified, licensed heating professional with the troubleshooting of technical issues involving Viessmann products and make recommendations as to parts replacement, service procedures, and system optimization as assigned by their supervisor
• Train mechanical contractors in the field to commission, maintain, and service commercial products, as assigned by their supervisor
• Daily travel to customer sites as required
• When Not in The Field: Provide technical telephone support in conjunction with the Tech line for all Viessmann products (commercial & residential)
• Extraordinary and additional tasks as may be required by the course of business

Required Qualifications

• A technical degree, certification, diploma, or training in the HVAC industry OR High school diploma/GED with 2 years of field experience working with Commercial Hydronics
• 2 years of experience with multimeters, combustion analyzers, manometers.
• Valid Driver’s License
• Ability to travel up to 60%

Preferred Qualifications

• Experience working with Commercial Hydronics in the field installing, servicing, and repairing boilers and controls.
• Experience with commercial controls, combustion, and equipment
• Analytical thinking, systematic working habits, precise and reliable decision making, demonstration of initiative and leadership
• Strong communication and organizational skills
• Journeyman, Pipe Fitter, or Plumber and/or “Oil Burner Electrician” license
• Ability to read and comprehend piping and wiring diagrams

Pay Range

The annual salary for this position is between $43,500.00 - $87,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Contact Information

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.