Field Implementation Coach - Dublin, Ohio

Responsibilities

• Coaching small business owners in adopting State Farm marketing and technology processes.
• Engaging in face-to-face interactions with agents to influence the adoption of crucial capabilities and drive behavioral changes.
• Supporting and interacting with agents through computer/video and phone channels.
• Providing integrated technology and system consulting for agents and their team members.
• Executing on activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders.
• Partnership with field leaders to drive adoption of enterprise initiatives and market area priorities.

Qualifications

• Bachelor’s Degree or higher-level education is desired.
• An understanding of insurance industry, competitive environment, and business area specific needs.
• An understanding of company operations and agency business practices and workflows.
• An understanding of State Farm marketing systems, digital marketing, product lines and the agent office environment.
• Ability to learn web and non-web programs to drive adoption and use of new systems and processes.
• Ability to gather, analyze, and interpret data and reports.
• Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word).
• Strong relationship building skills.
• Strong initiative with proven ability to work in a collaborative team environment.
• Strong written and oral communication skills.
• Enjoys working with others one-on-one and in group settings, both face-to-face and virtually, leveraging technological capabilities.
• Agency experience is preferred but not required, and not limited to: Improving sales and office processes to align with Enterprise priorities and Agent goals in multiple lines by providing agent support with marketing & technology process strategies. Ability to have conversations to identify gaps in processes and recommend tactics for agent selection and implementation to close gaps.
• Technical expertise regarding all technology platforms: ECRM (Salesforce), Agency Business System (ABS), NECHO, Integrated Auto, Good Neighbor Connect, Drive Safe & Save, etc. and the ability to influence early