Field Implementation Coach - Dublin, Ohio

Responsibilities

• Coaching small business owners in adopting State Farm marketing and technology processes.
• Engaging in face-to-face interactions with agents to influence the adoption of crucial capabilities and drive behavioral changes.
• Providing integrated technology and system consulting for agents and their team members.
• Supporting activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders.
• Working extended hours and occasionally traveling overnight.

Qualifications

• A Bachelor’s Degree or higher-level education is preferred.
• An understanding of the insurance industry, competitive environment, and business area specific needs.
• An understanding of State Farm marketing systems, digital marketing, product lines, and the agent office environment.
• The ability to learn web and non-web programs to drive adoption and use of new systems and processes.
• The ability to gather, analyze, and interpret data and reports.
• Proficiency in Microsoft Office Suite (Outlook, OneNote, Excel, Word).
• Strong relationship building and collaboration skills.
• Strong initiative and ability to work in a team environment.
• Strong written and oral communication skills.
• Experience in improving sales and office processes to align with Enterprise priorities and Agent goals.
• Technical expertise regarding all technology platforms: ECRM (Salesforce), Agency Business System (ABS), NECHO, Integrated Auto, Good Neighbor Connect, Drive Safe & Save, etc.