Field Hardware Support Engineer

About the role

We are seeking a Field Hardware Support Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Responsibilities

• Install, configure, and maintain AV equipment (displays, projectors, audio systems, video conferencing, cameras, control systems) in support of the National Reconnaissance Office (NRO).
• Perform preventive maintenance, fault isolation, and repair of AV hardware in classified and general-purpose spaces.
• Support live events, briefings, and demonstrations; ensure AV systems are operational and provide on-site technical assistance.
• Coordinate with system administrators and vendors for Tier 2/3 escalations and equipment repairs.
• Document all service activities, equipment inventory, and configuration changes in the ITSM/ticketing system.
• Adhere to government security protocols, including the handling of classified materials and controlled access areas.
• Participate in on-call rotation for after-hours and urgent support needs.
• Assist with system upgrades, cabling, and physical infrastructure improvements.

Required Qualifications

• Experience: 2 years of hands-on field support experience installing, maintaining, and troubleshooting AV, broadcast, or IT hardware in an operational or mission-critical facility.
• Certifications: CompTIA Security+; Manufacturer Trainings (e.g., Evertz, Extron, Crestron); CTS (CTS-I, CTS-D) preferred.
• Education: Associates degree or equivalent technical/vocational training in electronics, AV, or IT hardware; or high school diploma plus 6 years of directly relevant hands-on hardware support experience in lieu of a degree.
• Clearance: Must possess an active Top Secret/SCI with CI polygraph.

Work Environment and Physical Demands

Location: Buckley Space Force Base, Aurora, CO
Noise level: Low
Work schedule: Day shift Monday – Friday; may be requested to work evenings and weekends to meet program and contract needs.
Travel: 10%

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. Regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. Regularly required to lift up to 10 pounds; frequently required to lift up to 25 pounds; and up to 50 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pay

Target salary range: $60,000.00 – $110,000.00. The salary range is an estimate and will be determined based on the individual’s education, knowledge, skills, competencies, experience, contract parameters, and organizational requirements. The displayed salary is one component of the total compensation package.