Field FORKLIFT Service Technician

About the role

The Field Forklift Service Technician is responsible for performing mechanical inspections, repairs, and preventative maintenance on customer and rental material handling equipment. This role involves diagnosing equipment issues, providing efficient repairs, and ensuring excellent customer satisfaction. The ideal candidate is mechanically inclined, safety-focused, and has strong communication skills.

Responsibilities

• Perform mechanical inspections on customer and rental equipment to ensure optimal functionality.
• Complete equipment repairs in a timely, efficient, and professional manner.
• Troubleshoot equipment problems and obtain customer approval before performing repairs.
• Open and close required work orders for customer repairs in a timely fashion.
• Maintain accurate daily time sheets and document all completed work.
• Perform preventative maintenance (PM) on material handling equipment.
• Order parts for PM, service jobs, warranty repairs, and other maintenance tasks.
• Ensure cleanliness and maintenance of the company vehicle, reporting any necessary repairs.
• Maintain a clean and safe work area by adhering to required housekeeping practices.
• Communicate effectively with Sales and Management regarding customer issues.
• Observe and promote safe work practices and procedures at all times.
• Perform miscellaneous tasks and duties as requested by management.

Requirements

• A High School Diploma or equivalent.
• At least 2 years of industry experience in a related field.
• A valid driver's license with a clean driving record.
• Knowledge of various brands of material handling equipment and principles of inventory management.
• Proficiency in basic computer skills, including Microsoft Office (Word, Excel, Outlook).
• Ability to follow written and verbal instructions, prioritize tasks, and meet customer needs promptly.
• Strong communication skills with the ability to resolve issues calmly and professionally.
• Ability to adhere to company safety requirements, including wearing appropriate protective gear.

Qualifications

• Highly motivated and proactive individual with a positive attitude.
• Ability to work independently and as part of a team.
• Excellent problem-solving and troubleshooting skills.
• Strong attention to detail and organizational skills.
• Ability to work flexible hours, including evenings and weekends, as needed.

Skills

• Mechanically inclined.
• Strong communication skills.
• Ability to troubleshoot and diagnose equipment issues.
• Proficient in basic computer skills.
• Ability to prioritize tasks and meet customer needs promptly.
• Adherence to company safety requirements.

Benefits

We offer a comprehensive benefits and compensation package designed to support your health, well-being, and work-life balance. This includes health, dental, and vision insurance; short-term disability (STD) and voluntary long-term disability (LTD) coverage; and life and Accidental Death & Dismemberment (AD&D) insurance options. We also provide a 401(k)-retirement plan with a company match, generous paid time off benefits including paid holidays, and eligibility for performance-based bonuses. Additionally, whoever fills this role will receive a company-provided laptop to ensure they have the tools needed for success in their role.

Pay

Hourly Rate Range: $22.00 - $38.00

Schedule

Full Time