Field Engineering Technician III-1

About the Role

ICON is looking for a senior Field Engineering Technician III to commission, maintain, and troubleshoot Titan 3D printing systems on active construction sites. This is a hands-on role where you will independently resolve complex electrical, mechanical, and software issues, lead field operations, and mentor junior technicians. Expect travel, outdoor environments, and full ownership of site operations.

Responsibilities

• Commission, troubleshoot, and maintain ICON’s 3D printers and related systems with minimal supervision.
• Connect and disconnect electrical, pneumatic, and network cabling to facilitate printer mobility.
• Independently resolve electrical, mechanical, and software issues, leveraging advanced troubleshooting skills.
• Perform preventive maintenance, inspections, and monitoring of printer performance to reduce downtime.
• Regularly analyze printer data to foresee potential issues and proactively address them.
• Lead the coordination of complex tasks while ensuring team safety, operational efficiency, and compliance.
• Document troubleshooting steps, repairs, replacements, and shift handoffs in ICON’s ticketing system.
• Build strong working relationships with Print Operators and other cross-functional teams to ensure smooth project execution.
• Train and mentor Field Engineering Technician I employees, contributing to their skill development and overall team effectiveness.
• Follow SOPs, workflows, and team instructions with a disciplined, process-oriented approach.
• Willingness to travel for multiple weeks at a time.
• Flexible availability to work nights and weekends as needed.

Requirements

• 3+ years as a Field Technician or equivalent experience in a technical, hands-on role.
• Ability to read wiring diagrams and terminate cables (e.g., camlock power, EtherCAT).
• Strong troubleshooting skills across electrical, mechanical, and control systems.
• Advanced knowledge of PLCs, VFDs, cabling, and related printer systems (preferred).
• Works independently on complex tasks; anticipates issues and mitigates risks.
• Strong communication and documentation skills.
• Takes ownership of decisions in local operations; can guide and mentor peers when needed.
• Proficiency in English, spoken and written.
• OSHA 10, CPR, and heavy equipment certifications.

Preferred Qualifications

• Advanced proficiency with PLCs, VFDs, and electrical troubleshooting, including equipment replacement and manual controls.
• Experience in remote device operation and system navigation.
• Proficiency in welding (various types).
• Experience contributing feedback to refine best practices and improve team workflows.

Physical & Environmental Requirements

• Ability to lift and carry up to 50 pounds safely and regularly.
• Comfortable working in various outdoor environments, including extreme temperatures (above 100°F or below freezing), sun, rain, mud, and areas with limited infrastructure (e.g., lack of electricity).
• Comfortable standing and moving on your feet for the majority of the workday as well as climbing ladders and carrying material buckets.