Field Engineering Technician

About the role

Experienced Engineer Tech to work with a team upgrading the video management system (VMS) at DoD facilities worldwide. This role allows you to live anywhere in the United States and travel worldwide up to 90% of the time, up to four months at a time, with travel expenses covered and per diem provided.

Responsibilities

• Work with a team to set up and configure the VMS and analyze/resolve technical issues related to the VMS system.
• Support server hardware and software setup, installation, and configuration of the VMS on-site using documented standards and prescribed sequences.
• Conduct testing on the VMS.
• Assemble, construct, service, or repair simple instruments or equipment; ensure cable management and terminate Cat 6 using T568B color code standard.
• Check electrical connections are properly connected, fixed, and secured.
• Analyze and resolve technical issues related to VMS endpoints.
• Conduct close-out procedures including service validation and test plan with and without customer, system acceptance with customer, and take photos of completed work.
• Provide training to the customer on-site on the VMS.
• Act as the primary liaison for customers while at the garrison ensuring exceptional customer satisfaction.
• Ensure project stays on schedule; conduct administrative duties such as daily status reporting to project lead, timekeeping, and expense reporting according to policies and procedures.
• Lead and direct the work of others; mentor, teach skills, and provide direction to mid-level technician(s).
• Follow documented standard procedures/instructions to set up/install and configure the VMS to establish best practices.
• Gather and maintain specified records of engineering data such as tests and drawings, verifying test data meets acceptance criteria.
• Adhere to safety standards and follow all OSHA and safety rules.

Requirements

• Ability to travel up to 90% of the time both CONUS & OCONUS (up to 4 months at a time).
• Ability to obtain a passport within 60 days of being hired.
• Ability to receive a favorable determination from the National Agency Check (NACI).
• US Citizenship required.
• Ability to obtain access to all military installations and obtain a CAC (Common Access Card).
• A valid driver’s license and clean driving record.
• Bachelor’s Degree in a related field OR a High School Diploma/GED with minimum 8 years of experience in lieu of degree.
• Minimum 4 years of experience in each of the following: technical and leadership experience; experience in VMS and/or working with server equipment; installing rack equipment, cable conveyance, and all peripheral equipment; troubleshooting and resolving issues related to server rack equipment; reading technical drawings; collaborating with the engineering team to provide solutions to technical problems; conducting, testing, calibrating, and troubleshooting of video management systems.
• Experience providing training to customers, mentoring junior technicians, and providing day-to-day directions to team on-site.
• Strong troubleshooting skills with hardware and software video management systems and network devices.
• Proficiency in using hand tools, power tools, and a cable tester.
• Proficiency in basic computer skills (MS Word, Excel, and Outlook required).
• Ability to perform basic administrative tasks (daily status report, close-out documents, timekeeping, expense reporting) in a timely manner.
• Ability to work more than 40 hours/week and after normal duty hours depending on customer requirements.
• Ability to work in areas with drafts, loud noise, temperature variation/high heat, confined (crawl) spaces, climb dry dock stairs/ladders, work in kneeling position for layout of cable runs under false decking.
• Ability to lift up to 50 pounds (without assistance) with 80% of work requiring carrying, pushing, and/or pulling up to 40 pounds for majority of shift while being in a standing, crouching, or walking position.
• Ability to work during inclement weather or other adverse conditions.

Qualifications

• Experience with Genetec software, including its various modules and functions.
• Experience in pulling, dressing, and terminating cable using T568B standard.
• A current OSHA certification.
• A current BICSI certification.
• An active DoD Secret Level Security Clearance.