Field Engineering Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

About the role

The Field Engineering Specialist serves as a technical repair or installation specialist for Roche products within assigned product lines and geographies. This field-based role provides routine technical support to laboratory customers on operational and maintenance aspects of system equipment, including on-site service, repair, and/or installation. Responsibilities may involve mechanical/system hardware and software, networking/wireless networking, and serving as the customer contact for technical and service-related problems.

This position is based in Central and Northern Wisconsin, with the ideal candidate living in the Appleton/Green Bay area.

Responsibilities

• Perform on-site service, repair, and/or installation of Roche products, including mechanical/system hardware, software, and networking/wireless networking.
• Diagnose mechanical, hardware, software, and system failures using established procedures to determine cost-effective resolutions and minimize customer downtime.
• Serve as the customer contact for routine technical and service-related issues, resolving most questions and problems independently.
• Document all activity in compliance with company quality procedures and provide analysis, feedback, and recommendations on product failure trends and serviceability issues.
• Follow documented practices, policies, and procedures for repair and installation support.
• Maintain and continuously improve the quality system to achieve quality objectives.
• Travel, including some overnight travel, is required.

Requirements

• High school diploma and 2 years of technical school or equivalent military training or work experience.
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking, OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field plus 1–2 years of progressive experience in the same areas.
• Successful training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel.

Preferred Qualifications

• 8+ years of progressive experience or a Bachelor’s degree in a relevant field plus 4+ years of progressive experience.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource, provide after-hours and weekend support, and maintain strong customer relationships.

Pay

The expected salary range for this position based in Wisconsin is $71,100–$132,000. Actual pay will be determined by experience, qualifications, geographic location, and other job-related factors. A discretionary annual bonus may be available based on individual and company performance.

Benefits

This position qualifies for the comprehensive benefits detailed here.