Field Engineering

About the role

The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily onsite in the clients environment and also through remote resources thus requiring the highest level of presentation, communication and professionalism.

Responsibilities

• Daily support incidents
• Desktop and light server troubleshooting
• Hardware/software installation, upgrades and relocations
• Interface with high‑profile financial industry clients onsite and remotely
• Maintain high level of presentation, communication and professionalism
• Work independently with moderate supervision
• Function effectively in moderate noise environments (open floor with printers, telephones, computers)
• Work overtime as needed to meet project deadlines (including late nights and weekends)
• Travel for business and work beyond normal business hours when necessary
• Remain flexible and respond to multiple work pressures
• Sit for extended periods
• Use dexterity of hands and fingers to operate keyboard, mouse, power tools and handle computer components
• Lift and transport moderately heavy objects such as computers and peripherals

Requirements

• College diploma or University degree in Computer Science or equivalent field and/or related experience with 1‑3 years of end‑user support
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport‑building, listening, and questioning skills
• Willingness to learn
• Highly self‑motivated and directed, able to thrive in a fast‑paced team environment
• Sharp attention to detail with proven analytical and problem‑solving abilities
• Effective time management for internal tasks and external vendor coordination
• Possible long‑term singular client engagement

Qualifications

• Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients
• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
• Reinstalling and troubleshooting of operating systems and applications (Microsoft Windows 7/8/10, Microsoft Office 2010‑2019)
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions
• Basic experience with public cloud technologies, emphasis on Office 365
• Familiar with cyber‑security concepts (Multi‑Factor Authentication, Anti‑virus/Antimalware, Software Firewall, Web Filtering)
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Ability to perform patching and maintenance of systems

Skills

• Financial industry experience (Hedge Funds, Private Equity, FoF)
• Experience with Managed Service Providers
• Experience with Market Data vendors like Bloomberg, Reuters, Factset
• Experience with Microsoft Server 2008R2‑2016
• Basic knowledge of e‑mail and spam troubleshooting
• Understanding of IaaS, VDI and backup technologies
• Experience with virtualization software such as VMWare vSphere or Hyper‑V
• Administering Active Directory Users/Exchange mailboxes
• Technical certifications preferred
• Basic understanding of desktop imaging platforms