Field Engineer- Orange Services

About the role

The Field Service Engineer reports to the Orange Services Manager and is responsible for providing on-site installation, commissioning, troubleshooting, repair, and technical support for igus® Energy Chain products and engineered systems. This is a high-travel, customer-facing position requiring approximately 50–75% travel, primarily throughout North America, with occasional international travel. The ideal candidate is a hands-on problem solver who is comfortable working independently at customer facilities and industrial job sites.

Responsibilities

• Travel extensively to customer locations to install, commission, inspect, service, and repair igus® products and systems.
• Troubleshoot mechanical and equipment issues and implement effective solutions.
• Provide on-site technical support and customer training.
• Read and interpret blueprints, engineering drawings, and electrical/mechanical schematics.
• Manage field activities and ensure installations follow engineering specifications.
• Communicate with customers to understand needs, explain technical issues, and provide solutions.
• Prepare project proposals, quotes, budgets, schedules, and field reports.
• Oversee repairs, modifications, and technical improvements.
• Inspect and test equipment and materials for proper operation and safety.
• Collaborate with engineering, sales, and project management teams to ensure successful project completion.

Requirements

• 5+ years of experience installing, servicing, commissioning, or troubleshooting industrial machinery or equipment.
• Engineering degree preferred; equivalent technical education and relevant experience will be considered.
• Strong mechanical troubleshooting and problem-solving skills.
• Ability to read blueprints and electrical/mechanical schematics.
• Strong math and analytical abilities.
• Working knowledge of Microsoft Office, including Excel.
• Ability to work independently and manage multiple field assignments.
• Valid driver's license and ability to travel by air and ground transportation.
• Ability to obtain a passport for potential international travel.

Travel & Physical Requirements

• 50–75% travel, primarily North America; occasional international travel.
• Frequent overnight and multi-day travel should be expected.
• Ability to travel on short notice and work flexible hours when required by customer projects.
• Ability to lift and move up to 60 lbs.
• Ability to stand and work on your feet for extended periods.
• Ability to wear required PPE, including safety glasses and steel-toed footwear.

Benefits

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • Co. paid HSA medical plan
  • Co. paid Dental
  • Co. paid Life
  • Supplemental Life Insurance
  • Vision Insurance
  • Short and Long Term Disability Insurance
  • Retirement with Company contributions
  • 20 Paid Time Off days per year, plus 9 holidays
  • Subsidized lunch on-site