Field Engineer (On Site)

Must live in the Nashville, TN area—this is an onsite position.

About the role

Enable Resource Group is seeking a mission-minded Field Engineer to join our growing team. Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world.

As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits, and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we’re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.

Responsibilities

• Provide on-site technical support to clients and ensure reliable technology resolutions.
• Install, configure, and maintain hardware and software systems within various environments.
• Build client relationships through active listening and empathetic behavior.
• Tailor explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Requirements

• 3+ years in an IT support role troubleshooting Tier II – Tier III tickets.
• Proficient technical skills in the following areas:
  • Current experience supporting Microsoft 365 applications.
  • Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID.
  • Working knowledge of electronic ticketing systems.
  • Windows and macOS operating systems support.
• IT infrastructure knowledge and expertise with respect to:
  • Basic networking concepts such as DHCP, DNS, TCP/IP, and IP routing.
  • LAN & WAN architecture and troubleshooting.
  • Windows server management.
  • Virtualization (Hyper-V or similar).
• Working knowledge and experience with:
  • Computer setup and configuration of Mac and PC.
  • Microsoft 365 administration.
  • Remote administration concepts and tools.
  • Disaster recovery and backup technology.
  • Active Directory, security and distribution groups, and group policy.
  • Windows-based print servers.
• Ability to undergo and pass a background check in accordance with state and federal laws.
• Valid driver’s license and reliable transportation.
• Ability to lift at least 50 lbs.

Preferred Skills

• Firewall configuration and troubleshooting.
• Enterprise Wi-Fi solutions.
• Enterprise network switches.
• Network configuration: VLAN, QoS, LAG.
• Process/task automation solutions in business or other environments.
• Microsoft Azure.
• Google Workspace administration.
• Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
• Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
• A bachelor's degree in a related area of study.

Benefits

• Fantastic company culture.
• Great work/life balance.
• Competitive salary.
• Competitive health benefits.
• 3 weeks of PTO & major holidays.
• 401k with a match.
• Growth opportunities.