Field Engineer II

Primary Duties and Responsibilities

• Installation and maintenance of networking hardware including routers, switches, and WAP’s.
• Installation and maintenance of telephony equipment and circuits.
• Hardware break/fix support for Cisco UCS servers and Nexus switching equipment.
• Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems.
• Circuit extensions and structured cabling.
• Site surveys and site audits.
• Maintain company vehicle, inventory, and tools to departmental standards.
• Accurately and timely submission of all job-related documents and deliverables.

Preferred Qualifications

• Working knowledge of networking hardware and topologies.
• Familiarity with Cisco networking products and interfacing through Cisco CLI.
• Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support.
• Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers.
• Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
• Ability to provide configuration support for a variety of technology platforms through console and remote applications.
• Experience with LEC circuit identification and extensions.
• Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments.
• Ability to operate basic power tools – drills, saws, etc.
• Work on ladders and lifts where required.
• Working knowledge of Microsoft Office applications (Excel & Word).
• Ability to follow detailed job documents.
• Must be willing to travel within assigned region to meet customer SLAs.
• On-call, after hours, and weekend work may be required.
• Must possess a valid drivers’ license with good driving record.

Education & Certifications

• Associates degree in Information Technology or equivalent experience.
• CompTIA, Cisco, Cabling, and PBX system certifications a plus!
• Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH.
• Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative.

Field Service Technician

• Full Time Positions include overtime, pay for travel and overnight stays, health insurance, dental & vision and 401k
• All new hires will train and achieve two Certifications within 90 days of hire – CCT Data Center and CCT Route/Switch
• Company Vehicle Provided
• Daily Health & Wellness assessments, PPE and personal sanitizer is provided