Field Engineer II

About the role

Acuative is seeking a dependable and technically capable hands-on Field Service Technician to provide installation, maintenance, troubleshooting, and Smart Hands support for network and technology infrastructure at customer locations. Technicians work with a wide variety of network, communications, computing, and low-voltage infrastructure and frequently coordinate with remote Network Operations Centers (NOCs), engineers, project coordinators, and customer technical teams to complete installations and resolve service issues. This is a full-time, benefits-eligible position that includes a company vehicle, gas card, inventory, and training. Prior field service, IT, networking, telecommunications, or structured cabling experience is preferred; however, candidates with a strong technical background, mechanical aptitude, and a demonstrated willingness to learn are encouraged to apply. Acuative provides paid training and technical support for the work our technicians perform.

Technicians serve as the onsite Smart Hands resource, performing physical installation, cabling, testing, troubleshooting, equipment replacement, and other hands-on tasks while working with remote technical resources when configuration or advanced troubleshooting is required. This position requires a person willing to go to new places — tickets can be assigned four or more hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. Acuative technicians are guaranteed forty (40) hours of pay per week even if not dispatched for forty hours.

Responsibilities

• Install, replace, relocate, rack, stack, mount, and provide Smart Hands support for routers, switches, wireless access points, firewalls, cellular gateways, SD-WAN equipment, servers, circuits, telephony, and other network-based hardware
• Perform physical installation and replacement of equipment from a variety of manufacturers and technology platforms, including circuit extensions, structured cabling, fixed wireless, and Low Earth Orbit (LEO) satellite solutions
• Perform equipment cutovers and migrations while working with remote engineers, NOCs, project teams, and customer technical resources
• Locate, identify, label, and document telecommunications circuits, circuit IDs, demarcation points, network equipment, ports, cabling, and associated infrastructure
• Troubleshoot copper cabling and connectivity using appropriate test equipment, including cable testers, toner/probe sets, and related tools
• Perform circuit extensions and other low-voltage cabling work as required
• Conduct site surveys and site audits to document existing infrastructure, equipment, cabling, power availability, installation requirements, and other site conditions
• Install LEO satellite and fixed wireless equipment, including exterior mounting, antenna installation, cable routing from exterior to interior locations, and associated indoor network equipment
• Install Fixed Wireless Antennas, cables, and hardware
• Carry and position tools, networking equipment, mounting hardware, ladders, satellite installation components, ballast/cinder blocks, and other materials required for field installations
• Complete all required job deliverables accurately and on time (photographs, ticket notes, equipment and serial-number information, Microsoft Excel survey forms, sign-off documents, installation checklists, test results, and customer-specific electronic forms or applications)
• Maintain assigned company vehicle, inventory, tools, test equipment, and safety equipment according to departmental standards
• Ability to work off a lift or ladder at heights up to 30 feet or more

Requirements

• Clear driver's license (no more than 4 points)
• COVID-19 vaccination
• Willing to work mostly Monday–Friday with opportunity for overtime and call-out pay after hours and weekends
• Ability to lift up to fifty pounds above head and climb a ladder
• Comfortable working independently and traveling wherever the work requires
• Acuative is a drug-free workplace

Qualifications

• Working knowledge of networking hardware and topologies
• Previous experience in IT field services, telecommunications, networking, structured cabling, computer hardware, electronics, or a related technical field
• Ability to identify and work with routers, switches, wireless access points, firewalls, cellular gateways, modems, servers, telecommunications circuits, and related hardware
• Basic understanding of telecommunications circuits, demarcation points, circuit extensions, and connectivity troubleshooting
• Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers
• Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment
• Ability to provide configuration support for a variety of technology platforms through console and remote applications
• Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support
• Experience with LEC circuit identification and extensions
• Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments
• Ability to operate basic power tools – drills, saws, etc.
• Working knowledge of Microsoft Office applications (Excel & Word)
• Ability to follow detailed job documents
• Must be willing to travel as needed to meet customer SLAs
• On-call, after-hours, and weekend work may be required
• Must possess a valid driver's license with good driving record
• Experience installing LEO Satellite (such as Starlink) and/or Fixed Wireless antennas
• Ability to work off a lift or ladder at heights up to 30 feet or more

Education & Certifications

• Associate's degree in information technology or equivalent experience
• CompTIA Network+, Cisco, Cabling, BICSI, Satellite, PBX or VoIP system certifications a plus

Selected candidates will be required to attend a hardware and cabling training course at our Global Technology Center in Strongsville, OH.

Benefits

• Full-time, benefits-eligible position
• Company vehicle provided
• Gas card for company vehicle
• Inventory and tools provided
• Paid training and ongoing technical support
• Guaranteed forty (40) hours of pay per week even if not dispatched for forty hours

Schedule

• Primarily Monday–Friday
• Overtime opportunities available
• Call-out pay for after-hours and weekend work
• On-call rotation required
• Travel as needed to meet customer SLAs (tickets may be assigned four or more hours away)