Field Engineer
Wolfram Manufacturing Technologies · Austin, TX · 1 mo ago
On-siteInformation Technology$28–$35/hrFull-time
About the role
The Role
We are hiring a hands-on, customer-savvy Field Engineer to be the ambassador of our technology in the field. This role is the critical link between our Caron Engineering solutions (TMAC, DTect-IT, ToolConnect, and more) and OnTakt software, and the customers who rely on them. You will own the end-to-end integration process — every installation functional, documented, and aligned to the customer's specifications.
Responsibilities
- Install Planning
- Coordinate travel arrangements and scheduling with customers
- Identify and order necessary components, tools, and hardware
- Document installation planning activities in Jira
- Ensure all preparatory documentation is ready before installation
- Installation Execution
- Develop and communicate a clear field plan
- Install and test systems to ensure functionality and compliance within specifications
- Conduct user training sessions tailored to customer needs
- Post-Installation Documentation
- Create detailed backups of ladder logic, system configurations, wiring diagrams, and programs
- Compile photos and notes from the installation
- Update and archive documentation for internal and customer reference
- Customer Support
- Respond to customer inquiries and issues promptly and effectively
- Document and track customer support activities in Jira
- Maintain accurate records of support interactions for troubleshooting and quality improvement
- Internal Technology Support
- Aid in the implementation, maintenance, and troubleshooting of manufacturing technologies used within our own facility
- Provide internal training sessions and documentation for staff utilizing these systems
- Identify and recommend improvements to enhance the effectiveness of internal manufacturing technologies
- Continuous Improvement
- Identify and work toward improving our preparation and execution processes and environment
Requirements
- Required:
- Ability to read and interpret electrical schematics
- Strong mechanical and electrical aptitude
- Excellent organizational and communication skills
- Proficiency in creating detailed and accurate documentation
- Problem-solving and analytical thinking
- Customer-focused mindset with the ability to train effectively
- Willingness and ability to travel domestically — averaging 50%, up to 75% in busy seasons
- US Person status (required for the nature of our work and customer facility access)
- Ability to pass a standard background check — no felony convictions, no domestic violence or sexual assault misdemeanors
- Preferred:
- Exposure to PLC programming or ladder logic
- Experience with Jira or a similar documentation/ticketing system
- Bachelor's degree in Manufacturing & Mechanical Engineering Technology (MMET) or a closely related field
Qualifications
US Person status (required for the nature of our work and customer facility access)
Skills
- Exposure to PLC programming or ladder logic
- Experience with Jira or a similar documentation/ticketing system
- Bachelor's degree in Manufacturing & Mechanical Engineering Technology (MMET) or a closely related field
Benefits
- Full benefits package including health coverage, 401(k) with company match, PTO, and shoe reimbursement
Pay
Hourly rate: $28 – $35/hr depending on experience. Note: This is a non-exempt role, eligible for overtime.
Schedule
No explicit schedule provided; however, the role involves domestic travel averaging 50%, up to 75% in busy seasons.