Field Engineer

About Company

For over 60 years, we have been committed to our mission of saving and improving lives by providing exceptional technology solutions and best‑in‑class support to healthcare providers. By adopting and practicing our core values, our ultimate achievement is earning the trust of our clients, vendors, and employees, making every experience “Never Ordinary.” We maintain a people‑first culture, supporting our clients with the highest level of service and expertise, and empowering employees to feel valued, supported, and able to grow.

About the Role

We are a service provider of capital diagnostic imaging equipment and have an open position for a mid‑level Field Service Engineer (FE) in the Duluth, Minnesota area. The FE will install, troubleshoot, calibrate, and perform preventative maintenance of equipment at NXC customer sites. This is a field‑based position serving customers in the Duluth region.

Responsibilities

• Install diagnostic imaging equipment effectively and efficiently.
• Assist with and perform preventive maintenance and calibrations per equipment specifications and standards.
• Interact with customers to identify issues/needs, maintaining excellent customer relations.
• Troubleshoot, diagnose, and service multiple products across one or more modalities.
• Answer technical and applications questions for internal and external customers and escalate when necessary.
• Improve personal productivity by enhancing product knowledge and skill set through formal and on‑the‑job training.
• Provide accurate and timely service reports, part orders, part returns, timecards, expense reports, and other required documentation.
• Respond to colleagues (Service Support, Finance, Sales, etc.) in a timely manner with ordinary courtesy and maintain frequent contact with the manager to present information or recommendations.

Qualifications

• Education: Two‑year post‑secondary degree or certificate in electronic technology or equivalent training.
• Experience: Minimum of three years work experience, preferably in the digital imaging field; experience servicing diagnostic imaging equipment is preferred, with CT experience a plus.
• Skills: Proficiency with Microsoft Office; demonstrated ability to use hand and power tools; excellent interpersonal, organizational, and communication skills; self‑starter able to work independently and in a team; willingness to travel overnight as needed and be available for off‑hour calls.
• Abilities: Perform specialized or technical work with unclear guidelines; apply analytical judgment where policies and methods are not well‑established; independently lift and carry up to 50 pounds; possess a valid driver’s license and clean driving record.

Benefits

• Excellent and very affordable medical insurance with employer‑paid Health Reimbursement Account (HRA).
• Company‑paid life, accidental death & dismemberment, short‑ and long‑term disability, and dental insurance.
• Voluntary benefits: Flexible Spending Account (FSA), vision, long‑term disability buy‑up, legal insurance, identity theft protection, accident, critical illness.
• 401(k) Savings Plan with up to 4 % company match.
• PTO plus 16 hours of paid volunteer time annually.
• 9.5 company holidays.
• Employee Assistance Program.