Field Engineer

Delta FTE Min-Mid Hourly Salary range ***-*** Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule Accurately documents solutions related to complex issuesCreates workaround procedures when standard procedures have failed and ensures issues are resolvedTroubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customersBuilds positive relationships with customersAbility to use a ladder Quals-- **Verify Persona under EDUCATION / PERSONA section below.**