Field Engineer

About the role

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

Responsibilities

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule.
• Accurately documents solutions related to complex issues.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
• Builds positive relationships with customers.
• Ability to use a ladder.