Field Engineer
NLB Services · Minneapolis, MN · 3 mo ago
On-siteEngineeringContract
Responsibilities
- Provides service and customer support during field visits or dispatches.
- Diagnoses errors or technical problems and determines proper solutions.
- Produces timely and detailed service reports.
- Documents processes.
- Collects and analyzes performance data to provide technical assistance.
- Ties workflow to schedule Accurately documents solutions related to complex issues
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
- Buils positive relationships with customers
Qualifications
- Mid (3-7 Years) Troubleshooting
- Mid (3-7 Years) Communication Skills
- Mid (3-7 Years) Task management
- Mid (3-7 Years) install/add/move and change (IMAC)
- Mid (3-7 Years) Asset management