Field Engineer

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property, and places. Our solutions foster the collaboration that’s critical for safer communities, schools, hospitals, businesses, and nations.

About the Role

The Field Service Engineer will support the Field Service Organization (FSO), which implements and maintains highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers. This role involves deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment. The FSO department is on-call 24/7/365 to support mission-critical systems for public safety customers.

Responsibilities

• Provide technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure).
• Maintain, optimize, test, document, and support complex communication systems.
• Perform preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation.
• Develop solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborate with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations.
• Deliver strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).
• Gain experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment.
• Apply unique combinations of strong multi-site RF communication system and computer/networking skills.
• Provide weekly reports of activities and accomplishments.
• Use Microsoft Office products and the Motorola Radio Programming Software suite proficiently.
• Perform maintenance of server hardware/OS and software infrastructure, and troubleshoot system/application-related issues.
• Demonstrate strong self-management and interpersonal skills to work closely with Motorola’s customers, subcontractor (MSS) community, and internal teams (Sales, Engineering, Project Management, and Customer Service).
• Work self-motivated and self-managed with minimal direct supervision.
• Quickly solve customer problems during stressful situations.
• Develop and present technical training, and provide guidance in integrating new tools and solutions into team operations.

Requirements

• Associate’s degree in technology or related field OR related industry certificates.
• U.S. citizenship with the ability to obtain necessary security clearance as required by government contract(s).
• This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and requires passing a stringent fingerprint background check.
• Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.

Skills

• Exposure to RF systems, wired/wireless communication systems, networking equipment, and IT networks.
• Knowledge of wired/wireless communications systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).
• Knowledge of standard telephony, dedicated data circuits, and packet-switching techniques.
• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access.
• Strong self-management and interpersonal skills to collaborate with customers, subcontractors, and internal teams.
• Ability to solve customer problems quickly during stressful situations.
• Knowledge of configuration and testing of channel banks, routers, hubs, and switches.
• FCC license and industry certifications such as ETA are a plus.

Pay

Target base salary range: $50,000 - $60,000 USD. Pay within this range varies and depends on job-related knowledge, skills, and experience.

Schedule

This role requires 50-75% travel.

Benefits

• Incentive Bonus Plans
• Medical, Dental, and Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave