Field Engineer

About the role

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment in a fast-paced program that requires someone who works well in a dynamic environment.

Responsibilities

• Perform the physical setup and configuration of desktop hardware and software, including external peripherals.
• Troubleshoot network connectivity issues.
• Install applicable equipment (with racks if needed).
• Perform onsite testing of equipment and coordinate with other engineers.
• Install and connect applicable cables.
• Coordinate pick-up and delivery of equipment.
• Troubleshoot desktop and network anomalies and contact the appropriate groups for additional support.
• Serve as technical liaison between the site and the appropriate technical business area for resolution of IT issues and system upgrades.
• Build workstations per established procedures.
• Manage software and hardware support as needed.
• Maintain access control by creating new user accounts, maintaining existing accounts, and troubleshooting user login or access issues.
• Monitor server activities and provide technical support that requires expert knowledge using advanced technical principles.
• Maintain operational status of all phone systems.
• Provide after-hours response/resolution for technical issues.
• Provide procedural input to the planning, preparation, and execution of all projects.
• Offer technical direction, leadership, and training to less experienced staff.

Requirements

• Degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering, or related field; or if no degree, 8-10 years of related experience performing engineering functions on programs of similar size, scope, and complexity.
• 8+ years as an engineer supporting technical programs.
• Experience in IP Related Services: TCP/IP.
• Experience installing and maintaining Cisco routers and switches.
• Experience with UPS systems and AC/DC power systems, including installation/connection.
• Working knowledge of CAT 5 and CAT 6 cable, connectors, and demonstrated capability of fabricating required equipment.
• Knowledge of fiber, servers, routers, edge switches, and desktop hardware.
• Experience using Remedy, Visio, and MS Office.

Benefits

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.
• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
• Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department, and role.

Pay

The salary range for this position is $100,000 to $120,000.