Field Engineer

About the role

Gunnebo Entrance Control North America is looking for a full-time, enthusiastic, results-driven and forward-thinking Engineer to join our growing team, covering the Chicago area.

Responsibilities

• Provide Sales Engineering support for new opportunities throughout the Sales life cycle
• Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service
• Maintain good customer relations, maintaining a high standard of appearance and customer-focused approach to communications
• Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
• Backup and assist the service team and other engineers to ensure most effective delivery of service provision
• Ensure regular and professional communication with the call desk and management team
• Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
• Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
• Travel to other sites in US
• Achieve a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
• Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
• As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling

Requirements

• Experience working independently as a service/installation technician
• Demonstrable experience of working with turnstiles and electrical installs
• Ability to work with contractors and end-users to provide product and installation support
• Knowledge of low and high voltage circuitry
• Knowledge of electronic security systems / access control systems
• Knowledge and practical experience with the internet and networking
• Able to read and understand electrical wiring diagrams
• Good mechanical knowledge
• Able to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary

Qualifications

• Excellent customer service skills
• Excellent communication skills able to listen to and empathize with customers and present a positive image of the company
• Able to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
• Excellent documentation and organizational skills
• Good knowledge of Excel, Word and Outlook packages

Skills

• Highly flexible

Benefits

As a member of the Gunnebo family, you will enjoy:

• A competitive salary
• Health, dental, and vision insurance
• Pension plan
• Flexible work schedule
• Professional development opportunities
• Work-life balance

Pay

Salary range: $60,000 - $80,000 annually

Schedule

Full-time position

Benefits

Health, dental, and vision insurance

Pension plan

Flexible work schedule

Professional development opportunities

Work-life balance