Field Engineer

About the role

The Field Engineer provides on-site and off-site professional services to Genetec customers and partners, including proof-of-concept, staging, system deployment and commissioning, audits, system assessments, and acts as a general liaison between Genetec and its customers. Reporting directly to the Design & Deployment Services Manager, North America, the mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks.

Responsibilities

• Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites
• Act as a primary on-site and remote technical point of contact for key projects to Genetec's partners
• Develop and maintain a strong relationship with new and existing customers
• Develop and maintain an extensive working knowledge of Genetec's solutions
• Properly document all activities and anomalies encountered in the Genetec Systems
• Timely escalate critical customer-related issues through proper channels
• Provide functional requirements based on customer feedback to facilitate product improvement
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests
• Document on-site or remote service interventions

Requirements

• Possess strong analytical and troubleshooting skills (detail-oriented)
• Ability to work independently and in a team
• Ability to listen and adapt to different personalities and situations
• Comfortable interfacing with key individuals at major accounts in sensitive situations
• Effective organization and time-management skills
• Must be able to work in a fast-paced technical environment
• Must possess a valid driver's license and passport

Technical Expertise

• Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.)
• Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
• Excellent knowledge of networking principles and IP protocols. Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
• Database query and management skills
• Understanding of server virtualization concepts
• Experience with encryption and certificates
• Experience with PowerShell (asset)

Benefits

An attractive compensation package with 401K match, Training, Tuition Reimbursement Program, Work-life balance with a flexible working schedule.