Field Engineer

Focus People is recruiting for an experienced Field Engineer to join a growing IT services organization in the Atlanta area. This is a hands-on, client-facing technical role for someone who enjoys solving problems both onsite and remotely.

About the role

You’ll work directly in customer environments, handling everything from workstation deployments and network troubleshooting to escalated support issues and new-user setups. The strongest candidates will be technically sharp, comfortable working directly with customers, and able to shift priorities quickly when an urgent issue comes up.

Starting salary: $60,000, with flexibility based on experience, technical background, certifications, and MSP experience.

Schedule & Travel

This is a hybrid field position based in the Sandy Springs / Northwest Atlanta area.

• Candidates must be comfortable traveling to client locations throughout the Atlanta area
• Occasional short-notice travel
• Occasional overnight or multi-day deployments
• Adjusting schedules when urgent customer needs arise

Responsibilities

• Provide onsite and remote technical support to business customers and their employees
• Install, configure, upgrade, and troubleshoot desktops, laptops, printers, peripherals, and networking equipment
• Troubleshoot Wi-Fi, network connectivity, VPNs, DHCP/DNS, VLANs, and basic firewall-related issues
• Support Microsoft 365, Microsoft Teams, Windows 11, macOS, and other common business technologies
• Perform basic server administration and troubleshooting
• Image, configure, and deploy desktops and laptops
• Assist with new-client onboarding and technology refresh projects
• Set up new employees with devices, applications, accounts, and support access
• Provide first-day orientation and basic technology training to end users
• Maintain clean, professional workstation installations, including cable management
• Diagnose and resolve technical issues onsite when remote troubleshooting is not enough
• Maintain accurate ticket notes, time entries, follow-up tasks, and documentation
• Coordinate with Service Desk, Engineering, and Client Success teams on escalated issues
• Track equipment and field inventory
• Assist with equipment returns, RMAs, and warranty claims
• Create and maintain internal knowledge-base documentation
• Communicate clearly with customers about technical issues, next steps, and resolutions
• Represent the organization professionally while working at customer locations

Requirements

• 2+ years of IT support, field services, desktop support, help desk, or similar technical experience
• Associate degree completed or currently in progress
• Strong understanding of networking fundamentals, including Wi-Fi, VLANs, DHCP/DNS, VPNs, and basic firewall concepts
• Strong knowledge of Windows 11
• Experience supporting Microsoft 365 and Microsoft Teams
• Experience imaging and deploying desktops and laptops
• Comfortable troubleshooting hardware, software, peripherals, and network connectivity
• Strong ticketing and documentation habits
• Accurate time entries and detailed technical notes
• Strong customer-service and communication skills
• Professional and patient when troubleshooting under pressure
• Ability to manage multiple tickets, projects, and priorities
• Strong organizational and follow-up skills
• Valid U.S. driver's license and acceptable driving record
• Ability to travel regionally as needed
• Ability to occasionally stay overnight for client projects
• Ability to safely move IT equipment weighing up to 50 pounds
• Ability to remain on your feet for extended periods during installations and deployments

Who will do well

This position is a good fit for someone who likes being the person customers can count on when technology stops working. You should be comfortable walking into an unfamiliar environment, asking good questions, troubleshooting methodically, and communicating clearly with both technical and nontechnical users. Because you’ll be working directly at customer locations, professionalism matters just as much as technical ability. You’ll also need to be comfortable shifting gears. A planned laptop deployment in the morning can quickly turn into troubleshooting a network issue or helping another customer remotely in the afternoon.

Benefits

• Employer-contributed health benefits
• Unlimited paid time off
• Company cell phone plan
• Collaborative technical team
• Exposure to a variety of technologies and customer environments
• Fast-paced, team-oriented work environment
• Growth opportunities
• Company and team recognition events throughout the year

Starting salary of $60,000, with flexibility for the right background.