Field Engineer

About the role

We are seeking a systems-minded engineer to design, prototype, and build the internal tooling, data infrastructure, and automated workflows that ensure User Operations remains seamlessly aligned with Product and Engineering.

This is a technical IC role focused on designing and shipping robust, scalable software—not managing projects or creating slide decks.

Responsibilities

• Coordinate product launches across internal User Operations teams and external partners to guarantee seamless execution and support readiness.
• Arcitect launch-readiness systems that streamline formerly manual processes, replacing ad-hoc docs and meetings with automated workflows, dashboards, and alerting to build for scale.
• Develop and implement scalable feedback loops between support, product, and engineering so customer insights are continuously integrated into product strategy.
• Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.
• Collaborate cross-functionally with Product, Engineering, Marketing, Legal, and Operations to align on launch goals, timelines, and readiness metrics.
• Identify risks and challenges during rollouts, proposing solutions that safeguard customer experience and service levels.
• Continuously automate, replacing every repetitive touchpoint with scripts, agents, or LLM-powered flows.

Requirements

• Have 4+ years experience in project launch coordination, especially within a customer support environment (internal and/or external).
• Write production-grade code in Python, SQL, or similar languages.
• Enjoy developing internal tools, workflow engines, and lightweight platforms.
• Understand and operationalize GTM workflows through thoughtful systems design.
• Be comfortable navigating ambiguity and collaborating cross-functionally.
• Prioritize exceptional user experiences for internal systems just as highly as customer-facing products.

Qualifications

• Experience with automation and scripting tools such as Jenkins, Ansible, Terraform, etc.
• Experience with CI/CD pipelines and deployment strategies.
• Experience with data warehousing and analytics tools such as Snowflake, Redshift, BigQuery, etc.
• Experience with API management and integration tools such as Kong, Apigee, etc.
• Experience with cloud platforms such as AWS, Azure, GCP, etc.

Skills

• Strong problem-solving skills and ability to work independently and collaboratively.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience with Agile methodologies and Scrum.

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best