Field Engineer

About the role

The Field Engineer provides on-site and remote technical assistance globally to both internal and external customers and supports field projects, training classes, corporate owned manufacturing facilities, Product Line Management, and Commercial Sales and Marketing.

Responsibilities

• Master optical test and splice equipment and procedures required to perform work you're leading.
• Travel to customer sites to install, test, and document fiber optic communication systems.
• Perform as a Project Leader with the responsibility for coordinating and executing all facets of a fiber optic network installation.
• Instruct fiber optic training courses at various Corning locations, regional locations, and at customer sites.
• Provide technical assistance to internal and external customers via the Technical Support Line.
• Provide on-site technical assistance and solving problems for various Corning customers at various locations.
• Complete on-site investigations of potential product issues raised by customers.
• Act as the primary means of field remediation to resolve quality issues at customer sites.
• Conduct product evaluations on both Corning and competitor products.
• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide recommendations to Sales, Manufacturing and Field Engineering to solve quality and/or field related problems.
• Coordinate project and support-related travel and logistical activities and plans as assigned.
• Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies witnessed in the field.
• Provide global technical support of HSDC’s.

Requirements

• Bachelor of Science Degree in a technical field from a recognized college or university with 2 – 5 years of experience.
• Will consider degree in Physics, Math, Computer Science, or similar subject areas.
• Prefer degree in Engineering degrees in; Electrical, Mechanical, Chemical, Civil or similar subject areas.
• Knowledge of construction and project planning procedures.
• Technical writing ability, with emphasis on effective presentation of detailed concepts.

Desired

• Some related work experience and/or military background in telecommunications.
• Prior supervisory / functional management experience – or – training.
• Fluent Language Skills in Spanish, French or Portuguese (written and spoken) a plus.

Soft Skills

• Proactive, demonstrated ability to take the lead and influence the outcome.
• Eager to take on additional responsibilities outside normal scope of position.
• Ability to listen, make wise decisions and act with little direction.
• Ability to organize and coordinate work schedules and duties.
• Ability to prioritize and handle multiple tasks simultaneously, work efficiently and effectively in a dynamic environment.
• Establishes and maintains effective relationships with peers and customers that earns their trust and respect.
• Proficient at conflict management, creating “win – win” solutions.
• Ability to maintain composure and professional demeanor at all times.
• Emulate corporate values to build and strengthen customer relations.

Additional Requirements

• Must be willing to remain in this position for a minimum of two years.
• Must be able to pass a background check, drug screening and driving record check.
• Must not be color blind – distinct color acuity is required in this industry.
• Must be able to work in various indoor and outdoor environments.
• Must be able to lift parcels and equipment weighing up to 50lbs.
• Must be able to climb ladders and work from aerial lifts.
• Must possess a valid driver’s license.
• Must have a primary means of transportation to support local travel.

Pay

The range for this position is $71,449.00 - $98,243.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.